Regional Operations Services Manager - Hospitality
Alshaya
مجموع سنوات الخبرة :24 years, 3 أشهر
Responsible for ensuring operational processes and procedures are simple, consistent & efficient to allow focused delivery & implementation across the Hospitality division in multiple markets.
Leading a team, identifying risks & opportunities to trading with a solutions-based approach, making life easier for our teams in the Restaurants & Parks to focus on the guest.
• Build relationships with Restaurant Managers & Operators across all markets to understand the trading challenges they face & opportunities that exist
• Engage and build relationships with Heads of Support functions like Facilities to ensure feedback on trading risks and service levels is highlighted making appropriate decisions and actions.
• Using prior experience & expertise as a Brand Operator, spend time in operations to review, listen making observations to identify patterns and opportunities across brands
• Collaborate with Operators to lead changes to policy, procedures & LOA and work with Audit, write business cases, and present proposals for sign-off and agreement
• Assimilate and summarise information and propose recommendations to the Brand Heads
• Provide KPI & share reporting to review and evaluate success and progress, making the appropriate decisions
Managing 2 well-known Italian brands ‘400 Gradi’ an authentic Italian Restaurant known for ‘World’s Best Pizza as well as ‘Spontini’ ‘Slice of Pizza that Italians Queue for’
• Inspire and motivate the team to deliver outstanding results
• Focused on operational excellence and consistently maintaining high-quality products & team building
• Planned and prepare for the opening of the new location
• Plan and prepare for new menu/LTO launch
• Set up standards to measure product quality, control stock loss wastages, write off, etc.
• Engage with Host Brands and shared all best practices and implementation
• Managing all aspects of restaurant operations, best practices, and managing business cost-effective way
• Overseeing the supervision of employees, performance and personal development, and their training
• Maintaining a clean, professional, and safe working environment.
• Ensure to serve high-quality food, outstanding guests experience and create raving fans.
• Planning and coordinating project work.
• Dealing with HR issues and management level
• Budgeting and P&L accountability
• Coordinate with support functions, recruitment, supply chain, cost control, and audit functions
Manage the strategic reporting of the Commercial activities for Food Services (Food Retail Division) within the region. Assist with the development and implementation of new brands, new markets, and new store openings in the Food Services Division
• Lead store teams to achieve their sales targets shrinkage targets and control operational costs
to meet the Business Plan.
• Maximize the potential of Store Management and Employees through performance
management, coaching, and identifying development opportunities to ensure all stores are
staffed correctly including succession planning and ongoing monitoring of manpower planning
• Contribute to all aspects of business development including new store openings in MENA, UK & Turkey
• Ensure internal and external customer service is excellent through brand-specific and
companywide training initiatives
• Efficiently conduct detailed market research and feasibility study to analyze the latest market
trends and track the competitor’s activities thereby providing valuable inputs to streamline the marketing and brand visibility strategies.
Work closely with management in assessing training/development requirements & consult with guests in order to manage expectations & consistently manage company standards.
• In consultation with brand/operations teams, identify key focus areas for product and brand awareness training
• Develop a training schedule to meet the identified needs and ensure consistency of approach across all markets
• Develop strong links with host brand and local suppliers to source materials and adapt them to maximize their impact in the chosen market
• Take every opportunity to assist in monitoring / supporting store and head office employees’ product awareness, and to participate in operations / function management field coaching or briefings with the aim of developing strong brand identity.
• Work with the support functions team members, and Host brand to lead the implementation of specified brand initiatives through tight projects management, co operations & team work.
• Coaching and training the entire team in Pinkberry standards and support the opening of the stores across MENA, UK and Turkey.
• Ensure to meet the set targets and successfully launch other products & achieved the bottom line of the business by implementing company strategies.
• Carry out maintaining store stock availability by updating Par level & forecasting orders & applying FIFO.
• Lead efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence.
• Actively involved in conducting all store operational, learning, Financial, Merchandising, and Health & Safety audits & prepare store action plans to comply with the store operating procedures.
•Supervisory role at events, in charge of set up, staff, running of event and reporting back to events manager
• Working as a team member to provide efficient service to guests in often fast paced and busy environments
• Responsibilities included bringing up stock and preparing restaurant and bar for service hours as well as overseeing service in the restaurant
Studying in detail about all departments of a Hotel industry including accounts, Food safety & Hygiene and maintenance. One month training at leading five star Hotels.