Business Director
Morgan International
مجموع سنوات الخبرة :24 years, 6 أشهر
Responsible in achieving the sales results for Dubai, Abu Dhabi, and Al Ain territories by supporting the teams and grabbing the market opportunities while defining long-term organizational strategic goals, building key customer relationships, identifying business opportunities, negotiating and closing business deals and maintaining extensive knowledge of current market conditions.
• Operations management: Team led for all office operations aimed at achieving sales budgets and control collections.
• Sales management: Drives both the public and corporate/IHT sales while meeting set quotas within timeframe
• Market knowledge: Conducting routine market research to stay updated with market trends regarding products, promotions, and prices.
• Strategic planning: Provide valid recommendations to the CEO to establish a corporate sales strategy based on which corporate sales budget shall be achieved.
• Campaign development: Ensure marketing activities and campaigns comply overall branding image for continuous increase in awareness and improved leads generation.
• Subject matter expert: Influence decisions on market share generation, budgets and suppliers or partners operations.
• Data analysis: Monitor data related to invoices, credit notes, refunds, stock and leads to support CRM initiatives.
• Client management: Builds relationships with new clients, maintain client base, and leverage network of potential new clients which in turn lead to repeat business and referrals.
• Territory management: Executing strategic cold calling initiative within the geographic market yielding to increased brand exposure and robust pipeline of opportunities.
• Proposal writing: Works with team to develop approaches and pitches that speaks to the client’s needs, concerns, and objectives in a persuasive and professional manner.
• Persuasively negotiation: Navigate through agreements while utilizing strong communication and negotiation skills to achieve a win-win results.
Worked for a world-renowned international aesthetics clinic network with over 80 clinics around the world. Key responsibilities include to set out an aspirational corporate ethos to drive performance and promote excellence across the organization.
• Business development: Established key regional master franchise flagship operations under DHA and DHCC authorities
• Internal control: Took responsibility for a wealth of day-to-day operational functions and the strategic direction of the organisation
• Strategic management: Led and managed diverse functions including Marketing, Sales, Operations and Medical teams
• Stakeholder management: Developed positive relationships with a range of key stakeholders, including leading surgeons, suppliers, local government regulators, celebrities and influencers
• Integrated marketing: Oversaw Marketing strategy and delivery, including digital, email, TV/radio channels and a range of face-to-face events
• Public Speaking: Attended a number of externally-organised events and represented the company positively as a Brand Ambassador
• Leadership: Managed staff in various teams, coaching and mentoring them to develop their skills, and consistently exceed goals
• Customer service: Implemented a high-quality CRM system to increase customer retention and satisfaction and maximise upselling
Achievements:
• Team achieved 100% Customer Satisfaction, zero customer defect rate and no employee attrition throughout tenure
• Consistently delivered over 10x ROI on marketing budget, with a lead conversion rate of over 26%
• Identified commercial opportunities for franchise expansion (opening two new branches in ten months)
Artisol is a technical IT Enterprise solutions provider. I worked/acted as the Sales Lead, Business Consultant, Project Manager and Key Account Manager with a range of complex and high-value clients
• Territory development: Formulated a clear, business-focused strategy to identify and capture sales across EMEA territory.
• Team building: Developed a team from 2 to 12 people and trained them to deliver high quality and superb results.
• People management: Oversaw numerous other external project teams and third party supplier partners.
• Communications streamlining: Directed internal communications, via face-to-face, telephone and electronic channels.
• Strategic prospecting: Wrote and delegated multiple bids and contracts with a range of public and private-sector organisations.
• Project management: Developed the scope, delivery methods and oversight of projects as well as managing project delivery through multiple stages, from design to implementation and evaluation - including scheduling, resource allocation, staffing and delegation of duties
• Policy enforcement: Ensured the usage of new CRM systems, knowledge bases and induction and training programmes
• Marketing/promotions: Managed marketing, promotional and client engagement campaigns, including collaboration with third parties
Achievements:
• Outperformed sales targets by over 400%, expanded customer portfolio into multiple countries and territories with a number of prestigious brands - as well as strategic and services partnerships with the likes of IBM and SAS
Enterprise IT Solutions
Key Responsibilities
• Directed all aspects of the EMEA business development effort, establishing regional HQ in Dubai, hunting sales in major enterprise organizations across EMEA region
• Responsible for bid / tender management process, project and financial planning for all regional RFX and tender responses
Achievements
• Won key projects with major enterprise clients, including Emirates Airlines, Etisalat, Emirates NBD, Emirates Islamic Bank, National Bank of Abu Dhabi, U.A.E. Ministry of Interior, Dubai Naturalization and Residency Department, Roads and Transport Authority in the UAE, as well as BBVA, Raiffeisen Bank, Webank.it, Telenor and Telekom Slovenia in Europe
• As the only native English speaker, I was responsible for writing, editing and delivering hundreds of proposals, project plans and presentations
• Secured $1.5m project with King Saud University - the company’s largest project to date
• Established strategic alliances with local partners, such as Emirates E-Management, Jeraisy Group and the Sheikh Mohammed Establishment
Financial Services, Mortgage and Secured Finance Lender
Key Responsibilities
• Responsible for driving sub-prime mortgage broker sales for London and South-West
• Nurtured existing broker alliances and solicited business from new brokers and intermediaries
Achievements
• Promoted from associate to manager within 6 months of joining as a result of outstanding sales performance and team building capabilities
• Led and coached a team of 6 associates to consistently perform within the top 3 sales teams in UK, regularly exceeding sales targets by over 50%
• Secured and retained relationships with over 40 key accounts within my territory contributing to over 25% of national sales
International Payments and Cash Management Services
Key Responsibilities
• Monitored, verified and repaired incorrect international SWIFT, TELEX and CHAPS payment messages from Barclays counterparts
• Defined departmental baseline performance, tracked metrics and reported performance data for over 200 staff in the global payments center
Achievements
• Introduced processes to increase straight-through international payment processing from 89% to 99.3%
• Improved average employee productivity from circa 370 payments per day to over 1, 000 payments per day creating over £2.5m additional revenue capacity per day for the bank