telesales executive
Horeca trade
Total des années d'expérience :7 years, 9 Mois
Roles and responsibilities
•Handling both inbound and outbound calls
•Processing of orders received from emails, fax and through business development executives placing orders on behalf of customers
•Handling customer complains associating in late deliveries of orders and wrong items received
•Ensuring customer satisfaction by calling and checking up on any related issues that needs to be addressed also by offering gifts and discounts
•Keeping track of customers’ accounts and informing them of any issues arising from their account
•Increasing sales by up selling products on the phone and introducing customers to new products
Roles and Responsibilities
•Making daily reports and receiving bank documents.
•Tracking of bank vehicles on a 24hr grid.
•Supervising and training new agents.
•Handling inbound and outbound calls.
•Maintaining and recording client’s information in the system.
Roles and Responsibilities
•Delegating tasks to be done on daily basis to maximize sales.
•Guiding team members on the sufficient ways to increase profits.
•Offering guidance, instructions, directions and leadership to my fellow team members.
•Support and suggesting in earmarking and setting up sales procedure.
•Giving assistance and encouraging personnel to enhance personal and team target.
Roles and Responsibilities
•Receiving inbound and outbound calls.
•Escalating and identifying issues to supervisors.
•Providing product and service information to customers and clients.
•Manage and resolve customer complains.
•Selling products and placing customers’ orders in the system’s
Africa
Africa
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