Director - Global HR Operations
Ernest Talent Consulting Services
Total years of experience :17 years, 11 Months
Key Deliverables:
• Administer HR Operations and HR Services including end-to-end payroll Management, Employee Compensation and Benefits, and performance management.
• Design company policies and procedures.
• Evaluate and analyse the current processes and suggest improvements to increase efficiency within the business.
• Handled key accounts and act as a relationship manager with clientele to understand their unique hiring needs and build solutions accordingly.
• Handled recruitment needs of the organization and Clients.
• Record, maintain, and track all recruitment activities in the Excel-based Applicant Tracking System. Responsible for ensuring records and statuses for all candidates and requisitions are accurate and up-to-date at any given point in time.
• Created detailed reports on HR costs.
• Designed HR documents such as compensation and benefits packages, non-disclosure agreements, contracts/appointment letters, standard operating procedure (SOP) manuals, and job descriptions.
• Reviewed all policies and procedures and provided guidance and interpretation to staff.
• Maintained policies and HR records which includes paperwork and orientation.
• Addressed employee concerns in a timely manner.
• Monitor key HR metrics.
Key Deliverables:
•Administered all HR Operations and HR Services including Employee Compensation and Benefits, performance management, payroll Management, periodically reviewed HR policies and procedures.
•Assisted in the monthly payroll process and generating payroll reports required from the system as part of audit and finance records processed.
•Processed annual and final settlement in a timely manner.
•Worked closely and collaboratively with Finance to ensure a smooth integration of payroll process.
•Point of contact for managers and employees with Human Resources-related issues and to promote cross-functional collaboration by addressing the HR necessities.
•Analyzed and reported the need for system enhancement and identified areas for process improvements and provided solutions for non-standard, sub-process activities in the area of payroll management, HRMS, and employee database.
•Presented HR dashboard reports to management team on monthly basis.
•Assisted with basic reporting needs, surveys and financial data.
•Provided guidance and coaching to employees on grievances, escalating issues as appropriate.
•Maintained an updated employee information and employee database.
•Maintain confidentiality and security of employee records and files.
•Liaised with healthcare provider and employees to resolve problems related to medical benefits and claims.
•Assisted with analytical and administrative support tasks for priority projects of varying complexity.
•Supervised PRO to perform works related to immigration office, ministry of labor, government offices, ministry of foreign affairs, medical commission and transport department are completed to be compliant with Qatar law.
•Assisted PRO in processing Work Visa, Business Visa, QID renewal, Exit permits.
•Supervise all maintenance related to company accommodation
Key Deliverables:
•Managed multi-location core HR Operations and handling a team of HR professionals across locations in India.
•Assisted in development of processes and tools to increase company efficiency and reduce business risks.
•Recommend and implement automation initiatives to drive HR to a completely paperless environment.
•Drive initiatives for employee retention.
•Plan, develop and implement strategy for HR management and development, including Employee policies, employment Engagement, grievance, compensation & benefits, succession planning, and performance appraisals (PMS).
•Liaised with other departmental heads to understand necessary aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.
•Planned and executed employee performance appraisals (PMS).
Key Deliverables in HR Shared Services:
•Handled a team size of eight including contract resources.
•Supporting line managers and delivery managers with various dashboards like Attrition and Manpower valuation for all Business units, tracking attendance for onsite and offshore employees, issuing skillset letters, tracking learning hours.
•Effectively and efficiently utilizes HR and other resources to ensure that issues are addressed in a timely, efficient manner.
•Liaised with internal stakeholders, technical team, and external vendors on system integration and automation of tools from recruitment to system allocation for new hires.
•Managing MIS needs to allow HR to reposition itself as strategic and to reduce involvement in administrative trivia.
•Successfully handled a project on PF dependency cases for closures that were long pending for more than 4 months.
Key Deliverables in HR Operations:
•Handled the Universal Background Verification project to ensure the closure of the long pending backlog Background Verification cases.
•Review and comment on SOW and MSA from background verification/risk mitigation perspective for contractual agreement made between Mphasis and Client.
•Manage Risk for the entire Background Verification practice across onsite and offshore.
•Reviewing background verification and onboarding policy and procedure documents time to time for process improvement.
•Managed end-to-end Onboarding process for all BPO and non-BPO (Apps, ITO, CS, and MU).
•Published weekly, monthly, quarterly dashboards to the leadership team on the progress of HR Operations.
•Periodically reviewed vendor’s performance and conduct audits.
•Handled audits for HR Operations.
Key Deliverables in sourcing and Recruitment:
•Managed end-to-end recruitment: Sourcing, Staffing, and on boarding candidates.
•Identify and source appropriate talent for current open positions in the organization.
•Handled Campus Recruitment and Off Campus Hiring.
•Proficient in recruiting candidates from all levels.
•Conducted interviews before operational managers screening done.
•Salary negotiation and releasing offers for acceptance.
I have completed Internship program at Mphasis and submitted the project on Modern Recruitment Dynamics.
I have successfully headed the Education and Administration departments.