Senior Enterprise Manager/Administrator
Doha Oasis Quest
Total years of experience :13 years, 1 Months
Windows Server 2016
-Installing, Storage and Compute.
-Active Directory Domain Services.
-User creation, deletion, disabling and enabling.
-Group policy & Security Group Creation.
-Upgrading and Migrating Servers.
-Managing Virtual Machines.
-Installing and Managing 3rd party Software.
-Managing DHCP Server.
-Managing File Servers.
Exchange On-Prem/Cloud/Hybrid
-From Installing Exchange Server to Implementation.
-Monitoring spam and unwanted emails using DMARC.
-Blocking unknown IP Addresses and Domains
-Creation and Deletion of users.
-Exporting Mailboxes to Shared and PST using eDiscovery.
-Setting up Online Archive for users.
Cisco Meraki
-Monitoring Network status via Meraki Dashboard.
-Setting up Network.
-Configuring Switches, Routers and Firewalls
-Configuring Access Points (WiFi)
-Creating Firewall rules and restrictions.
-Whitelisting IP Address in a specific WAN.
ManageEngine Applications - Installation Implementation
-OPManager - Server & Network Monitoring
-ServiceDesk Plus - Ticketing & Asset tool.
-Log360 - Monitoring Logs in Network.
-Exchange Reporter Plus - Monitoring exchange errors.
-AD Audit Plus - Monitoring Active Directory logs.
-File Audit Plus - Monitoring File Server’s changes and logs.
Backup Solutions / Disaster Recovery
-VEEAM
-Windows Server Backup
-HP Tape Drive
ERP Microsoft AX/Dynamics 365 - 2016
-Deploying and Implementation of D365.
-Assigning users worker id and aligning them to managers.
-Creating POs, checking Invoices and Adding Supplier’s Info.
-Configuring User’s access and roles.
Active Directory Integration.
Microsoft Office 365
-Creating users and assigning licenses.
-Creating groups and distribution lists.
-Managing users in Office 365 Admin portal.
-Active Directory Integration.
ELV & CCTV
-Planning & Installing CCTV IP Cameras
-Setting up automatic backup for recording.
-Installing and Configuring online or Cloud live feed.
-Maintaining of Media Player for Digital Signage.
-Cabling Data Centers and Offices.
POS (Point of Sale) Systems
-Installing and Configuring POS Machines & Peripherals
-Configuring POS Terminals for Banks.
-Setup Remote and Monitoring software.
-Using 3rd Party software (SnApp VGS for POS Systems).
PBX (Phone/Telecommunication Systems)
-Extensive knowledge about ViciDial.
-Experience in UCM (Unified Call Manager in Cisco)
-Installing and Configuring AVAYA G430
IT Support Engineer,
Gulf Earth Moving W.L.L. Aertssen Machinery Services
Doha, Qatar — December 2018 - Present
Hired as an IT Support Engineer. Support users from different countries. Giving 100% uptime on all servers.
Installation and maintenance, backup services are all under my responsibility.
-Daily Support on End to End users on site and inside the office. -Monitoring Global Network Infrastructure using Cisco Meraki. -Supporting users remotely.
-Extensive knowledge about Dynamics 365.
-Configuring Active Directory (Migration, Creating Users, Policies, Permissions, Importing and Exporting server content, File Server.)
-Installation and Training users on using Egnyte Desktop App. -Daily track of tickets using ServiceDesk Plus.
-Maintenance of various softwares such as (HRMS time tracker, Adobe Acrobat XI, Autocad Civil 3D etc, .)
-Supporting Microsoft Dynamics AX and Dynamics 365. -Exchange server administrator (Creating, Deleting users and groups, Investigations of Spam emails through
-MXToolbox and blacklisting domains, IP Addresses in ECP and Understanding DMARC, SFP and DKIM).
IT Officer, Trimoo Parks
Doha, Qatar — January 2018 - November 2018
Hired as an IT Officer. Basically, for daily support in technical issues. But the management decides to give me tasks that they know I can do it. Below are my tasks in this company.
-Daily Support on End to End users on site and inside the office. -POS Systems support, installation and maintenance.
-Exact Globe ERP Application maintenance/support. Creating PO, PR and Receipt Labels through the system databases. -Configuring Active Directory (Migration, Creating Users, Policies, Permissions, Importing and Exporting
server content, File Server.)
-Installation of Card Printers such as Zebra and CardPresso. -Embed VGS Installation and Maintenance.
-ManageEngine Installation, Setup, Monitoring, Maintenance and Developing (OPManager, ServiceDesk Plus
& FileAudit Plus).
-Maintaining Softwares from different Arcade games such as Go Cart, Delta Force and etc, .
Duties & responsibilities
• Logging and processing support calls
• Interviewing ang Shortlisting IT applicants.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Talking to clients and computer users to determine the nature of any problems they encounter
• Responding to breakdowns
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Supervising junior engineering and technical staff
• Obtaining replacement or specialist components, fixtures or fittings
• Checking computer equipment for electrical safety
• Maintaining records of software licenses
• Managing stocks of equipment, consumables and other supplies
• Giving assistance to other team such as Network team, ISA Team, SA Team and VTM team.
• Updating and maintaining software’s such as Anti-virus, SCCM patch management, McAfee status, WebSense status and DLP Compliant.
• Reporting tasks on a daily/weekly/monthly basis.
• Media backup on a daily/weekly/monthly/yearly basis.
• BCP in Network ( Routers, Firewall, Switches ), Firewall, Voice Servers ( AVAYA G450, SBC Servers, SIP Servers )
Managing IT Infrastructure of a BPO Company. Developing Website for the company. Recruiting fresh graduates even experienced IT in Philippines. Making Graphical jobs for clients. Training and Developing fresh IT Graduates. Dealing with different vendors. Maintaining and Updating Servers such as GoAutoDial, Elastix and onePBX.
Meeting with different clients of different countries.
• Slicing PSD Files to convert them in HTML and applying them to Wordpress, uploading files through FTP.
• Recruiting ITs, Interviewing and Shortlisting applicants.
• Installing and Upgrading VoIP Servers using Linux. Managing Switches and Routers.
• Supporting Client nodes to their needs when it comes to technical issues.
Focused on Information Technology (Hardware, Software and technical)