Native English teacher
Freelance
Total years of experience :20 years, 7 Months
Teaching English language as a native English teacher
HERO Tsc, Kilmarnock October 2011 - February 2012
Customer Service Advisor
Handling incoming calls from Vodafone customers.
Managing customer needs, such as bill explanation, compensation for Vodafone system errors, diagnosing and managing service problems.
Using company software to manage roughly 40 different functions such as number changing, handset diagnostics, billing arrangements, payment plans, price plan changes.
Stellar UK, Irvine-Outsourced to Lloyds Banking Group August 2010 - September 2011
Internet Banking Consultant
Handling incoming calls from HBOS customers.
Resolving online banking queries and problems.
Verifying customers using set security procedures.
Asking questions to ascertain nature of problems and providing solutions whilst showing extreme patience and empathy.
I thoroughly enjoy helping customers and colleagues as this gives me enormous job satisfaction to help others.
Aware of when certain situations need to be escalated and passed on to another department or manager.
I am able to stay calm, even when others are not so and I am able to function well under pressure in a concise and professional manner.
I understand the importance of image and top quality service whether face to face or over telephone when representing myself or others.
Stellar UK, Irvine May 2009 - August 2010
Telephone Sales Representative
Handling outgoing calls to customers, in a polite and professional manner.
Working in a target driven sales environment selling various products, including I.D Fraud Protection and a Leisure Time Discount Service.
With over 1 years experience in this environment.
Analyzing personal kpi (known performance indicators) to improve sales results and attain bonus on a weekly basis.
Fullerton Fabrication, Irvine Mar 2003 - Dec 2005
Assembly Line Operator
Assembly line operator: assembling components for use in production.
Machine Operator: using large heavy duty machines for metal fabrication.
Tap and Die Caster: Using machinery to prepare components for assembly.
Fullerton Fabrication, Prestwick Feb 2002 - Dec 2003
Assembly Line Operator
Assembly line operator: assembling computer systems.
Product Testing: Running diagnostic software on desktop computer, to check for functionality.
Quality Control: visual inspection and hardware check of completed computer desktop units.
USI, Irvine Jan 1998 - Nov 2001
Assembly Line Operator
Assembly Line Operator: Providing necessary computer components to assembly line.
Palletizer: Packing computer systems individually and preparing for shipment.
Teaching English as a Foreign Language - TEFL Scotland 100 hour course,Continuing 30 Hours Grammar 50 Hours TEFL 20 Hours Video
James Watt University Aug 2006 - May 2009 HNC Accounting: Business Law: An introduction Communication: Analyzing and presenting complex communication IT in Business-Spreadsheets Recording Financial Information Cost Accounting Company Law: An Introduction Payroll Management Accounting using Information Technology Preparing Final Accounts Economic Issues: An Introduction Using Financial Accounting Software Developing The Individual Within a Team Management Accounting For Planning and Control Business Culture And Strategy Teaching English as a Foreign Language - TEFL Scotland 100 hour course, Continuing 30 Hours Grammar 50 Hours TEFL 20 Hours Video