Senior Engineer
National Drilling Company
مجموع سنوات الخبرة :24 years, 0 أشهر
·Managing projects in big and small scales in the area of
Telecommunications and CCTV surveillance.
· Managing the Systems Engineering and Operations &
Maintenance of telecom communication systems in Abu
Dhabi and remote rigs (offshore and onshore) in the
western region of Abu Dhabi.
· Supporting end users complaints and maintain service
availability and quality.
· Managing financial expenditures on telecom services.
· Budget planning for operational expenses, and new
projects.
· Managing vendors effectively to the best interest of the
project and the company.
• Provided support and guidance on Project Management processes implementation.
• Managed cost effective in-house Software Development projects, such as,
o Geographic Information System (GIS) applications, for internal and commercial uses.
o Customer Web Portals, e.g. Portal for managing Countries and Service Centers, directly by customers.
The company has saved a lot, as these applications could cost millions if obtained externally.
• Participated in Software Development life cycle, in terms of,
o Requirements & Communication Management.
o Designing software's logic and data structure.
o Testing Applications.
o Software Deployment and Support.
o Resources Management and Supervision.
• Provided presentations and demos to end customers on developed applications.
• Acted as an Auditor for Software Engineering standard "CMMI Level 3", as part of Quality Assurance responsibility.
• Supported business solutions, which involve initiating new ideas, creating processes, developing solutions related to internal corporate works or Telecom Value Added Services, such as,
o Internal Processes Creation, e.g.
* Business Travel Expense Approval and Claim Processes.
* Complete procedure and mechanism for creating and maintaining an internal Service Level Agreement (SLA)
o Value Added Solution, e.g. the integration of Twitter SMS service with Thuraya SMS, where Thuraya became the 1st satellite telecom operator to be able to receive tweets through SMS.
• Conducted Technical Research studies, e.g. Performed a technical and cost study for a Fleet Management Service (FMS), and proposed a solution.
• Prepared a yearly budget for the department on Operational and Capital expenses.
• Formulated Project Management's procedures for Software Development department, on internal projects basis and external basis, and acted as a guide in this field.
• Managed a Customer Web Portal project, where Service Providers can directly manage Service Centers and their associated users, through an online interface and web based applications.
• Managed Software Development projects related to Telecom's Value Added services, e.g. Project of Enhancement and Migration of "Prepaid Online Refill" service, where the existing live commercial service has been redesigned and migrated to a new hardware for better performance.
• Performed Auditing for Software Engineering standard "CMMI Level 3" implementations within the software development projects.
• Provided Technical Research studies to come up with software solutions and estimated required resources and timeframe.
• Managed the integration and deployment of Thuraya SMS service with CNN Breaking News service.
• Supervised a project of enhancement and migration of live commercial Telecom Services' applications to newer upgraded platforms, such as,
o Prepaid Password Acquisition.
o Operator crediting system for prepaid.
• Provided Software Development Feasibility Studies, which involved investigation on requirements' feasibility, and estimation for schedule and resources required.
• Auditing projects according to "CMMI Level 3" standard.
• Played a supportive role to the team across the department on work and personal level.
• Acted as a 2nd line support for deployed applications.
• Coordinated the implementation of Software Engineering Quality standard "CMMI Level 3" in Software Development department.
• Supported the department in obtaining "CMMI Level 3" certification. Thuraya became one of few companies in GCC that were certified in "CMMI Level 3" in 2006.
• Have been audited and assigned the auditing role in the "CMMI Level 3" certification.
• Produced Technical Development Feasibility studies for new software development requests.
• Managed Software Development projects.
• Provided support for users' complaints and queries of deployed applications.
• Involved in designing software applications used as value added services, such as SMS Billing Enquiry, Prepaid Refill (SMS and Web), Missed Call Notification (SMS), and Call Me Back service (SMS)
Managed parallel projects related to Telecom Systems and Services, such as,
o Managed the installation, integration, configuration, commissioning and deployment of "Prepaid Calling Card" system (From NACT Company)
o Managed the upgrade, installation, configuration, integration and migration of a prepaid system "Intelligent Network" (IN) (Alcatel) . This involved,
* Introducing new services such as prepaid GPRS and prepaid roaming.
* Migrating commercial data worth millions of dollars to new platform with no loss.
o Managed upgrade of "Short Message Service" Centre (SMSC), which involved installation, integration and deployment.
o Supported a big project of Telecom Network systems expansion related to Thuraya's coverage expansion towards East of Asia.
• Acted as the project manager and communication contact point from Thuraya with different big telecom vendors.
• Performed as a 2nd line support for the newly introduced telecom systems and services.
• Supported Thuraya in obtaining GSM roaming agreements with other GSM Telecom operators around the world, through testing, network trouble shooting and technical coordination with them.
• Supported Thuraya, in the implementation, commissioning, and deployment of Short Message Service and Voice Mail Service.
• As an engineer, have supported "Operation and Maintenance" team as a 2nd level support in trouble shooting and vendor coordination.
• Provided periodic reports on systems' snags and projects' action items.
• Maintained Thuraya's Numbering Plan in terms of book keeping and be the point of reference.
• Participated as an Exhibitor and a Presenter for Thuraya's Value Added Services in 2 major exhibitions:
o "ITU Telecom World Exhibition 2003" in Genève Switzerland.
o "GITEX 2003" in Dubai.
Theoretical and On -Job training on Telecom systems.
Bachelor of Engineering in Computing and Electronics from Heriot-Watt University (1995 -1999)