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تم إلغاء حظر المستخدم بنجاح
جميل علام, Restaurant Manager

جميل علام

Restaurant Manager·M. H. Alshaya Company

الكويت

بكالوريوس, Administration And Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 2 أشهر

Restaurant Manager

نوفمبر 2019 - حتى الآن

M. H. Alshaya Company

الكويت

نوفمبر 2019 - حتى الآن

Restaurant Manager (Bebabel)
Capacity: 350 Pax
Specifically responsible to establish and maintain standards of operation in all areas of the restaurants.
Responsible for every Audit.
Responsible (open and closing shifts).
Handle weekly and monthly reports.
Reports directly to the Operation Manager.
Responsible For preparing Action Plans for the staff.
Responsible for staff Appraisal.
Reporting any maintenance issue for the related department.
Training staff on Sop’s
Training staff and evaluating performance
Non- food ordering .
Responsible for Managing Bar staff and inventory.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المحاسبة والتدقيق

Restaurant Manager

نوفمبر 2015 - أكتوبر 2019

BBQ HOUSE

بيروت، لبنان

نوفمبر 2015 - أكتوبر 2019

Restaurant Manager: \{BBQ House\}- \{BBQ Café\}- \{Sushi Bar by BBQ House\}.
Capacity: 400 Pax
Specifically responsible to establish and maintain standards of operation in all areas of the restaurant, supervise staff and guide them through their shifts.
Responsible for every Audit (safety, dining, and delivery).
Responsible for cash drawer (open and closing shifts).
Responsible for mid and end inventory.
Entering data on omega system (BO. OFFICE), (INV.OFFICE) related to purchase products, wastage, and complimentary items.
Share ideas with the operation manager, which are related to budgeting, profit, and loss (P&L), cost control, profitability, and revenue supervision.
Reports directly to the operation manager.
Prepares monthly reports related to repeated business, incidents, compensations, and new customers.
Shares sometimes in marketing planning.
Train the supervisor on the best way of problem solving.
Prepare warehouse requisitions and daily orders.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Restaurant Manager

مايو 2012 - أكتوبر 2015

BRIDGE RESTAURANT

بيروت، لبنان

مايو 2012 - أكتوبر 2015

Restaurant Manager: \{Bridge Restaurant, fine dining restaurant\}
Capacity: 600 pax
Specifically responsible to establish and maintain standards of operation in all areas of the restaurant, supervise staff, guide them through their shifts.
Train staffs on new skills and techniques that help them ensure guest satisfaction.
Reports to the operation manager through check list and mails.
Handle any function related to food and beverage department. (Coffee breaks, conference, events, birthdays, and weddings).

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Front Of The House Manager

يناير 2008 - يناير 2012

LE DIX HOTEL

بيروت، لبنان

يناير 2008 - يناير 2012

House Manager. Private Butler: Le Dix hotel (KAS GROUP) pre-opening team.
Manage and link all departments in the hotel to provide a good atmosphere for guest and to exceed guest expectations.
Apply the imperial service, which provide a peaceful accommodation for the guest.
Ensure and maintain room security.
Reports directly to the food and Beverage Manager.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Food And Beverage Outlet Manager

يناير 2005 - يناير 2008

Rotana hotel

بيروت، لبنان

يناير 2005 - يناير 2008

Assistant Outlet Manager: GEFINOR ROTANA HOTEL
In charge of the Restaurant Olive and Oil and the Room service.
Specifically responsible for many duties related to food and beverage department. I was responsible for reporting directly to the food and beverage manager through checklists and mails.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

American University Of Culture And Education

يناير 2010

يناير 2010

بكالوريوس، Administration And Business Administration

لبنان

المعدل التراكمي (نسبة مئوية): 92%

المعدل التراكمي (نسبة مئوية): 92%

[2018] Masters (MBA-1) Business and Administration Management , Major International Hospitality Management AUCE UNIVERSITY [2009-2010] Bachelor of Business Administration BBA Major International Hospitality Management AUCE UNIVERSITY [2007- 2008] TS3 HOTEL MANAGEMENT DIPLOMA ACQUIRED PLACE 3rd. Lebanon.

Skills

Problem Solving
Expert
Problem Solving
Expert
Hospitality
Expert
Hospitality
Expert
Leadership
Expert
Leadership
Expert
selling skills
Expert
selling skills
Expert
Customer Service
Expert
Customer Service
Expert
hospitality skills
Expert
hospitality skills
Expert
problem solver
Expert
problem solver
Expert
leadership skills
Expert
leadership skills
Expert
Management skills
Expert
Management skills
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Planning
Expert
Planning
Expert
Operation
Expert
Operation
Expert
Problem Solving
Expert
Problem Solving
Expert
Staff Training
Expert
Staff Training
Expert
People Management
Expert
People Management
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

التدريب
PIC Certificate. Personal In Charge.
Alshaya Group.
Jan 2022
Basic FOOD Safety. .
Alshaya Group
Nov 2019
Handling Angry Customer to achieve a win -win situation.
Business consultancy and training services.
Mar 2017
Basics operation courses completion.
Lighthouse couch.
Jan 2010

الهوايات والاهتمامات

Swimming, Driving and Traveling