جميل علام, Restaurant Manager

جميل علام

Restaurant Manager

M. H. Alshaya Company

البلد
الكويت
التعليم
بكالوريوس, Administration And Business Administration
الخبرات
19 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :19 years, 2 أشهر

Restaurant Manager في M. H. Alshaya Company
  • الكويت
  • أشغل هذه الوظيفة منذ نوفمبر 2019

Restaurant Manager (Bebabel)
Capacity: 350 Pax
Specifically responsible to establish and maintain standards of operation in all areas of the restaurants.
Responsible for every Audit.
Responsible (open and closing shifts).
Handle weekly and monthly reports.
Reports directly to the Operation Manager.
Responsible For preparing Action Plans for the staff.
Responsible for staff Appraisal.
Reporting any maintenance issue for the related department.
Training staff on Sop’s
Training staff and evaluating performance
Non- food ordering .
Responsible for Managing Bar staff and inventory.

Restaurant Manager في BBQ HOUSE
  • لبنان - بيروت
  • نوفمبر 2015 إلى أكتوبر 2019

Restaurant Manager: \{BBQ House\}- \{BBQ Café\}- \{Sushi Bar by BBQ House\}.
Capacity: 400 Pax
Specifically responsible to establish and maintain standards of operation in all areas of the restaurant, supervise staff and guide them through their shifts.
Responsible for every Audit (safety, dining, and delivery).
Responsible for cash drawer (open and closing shifts).
Responsible for mid and end inventory.
Entering data on omega system (BO. OFFICE), (INV.OFFICE) related to purchase products, wastage, and complimentary items.
Share ideas with the operation manager, which are related to budgeting, profit, and loss (P&L), cost control, profitability, and revenue supervision.
Reports directly to the operation manager.
Prepares monthly reports related to repeated business, incidents, compensations, and new customers.
Shares sometimes in marketing planning.
Train the supervisor on the best way of problem solving.
Prepare warehouse requisitions and daily orders.

Restaurant Manager في BRIDGE RESTAURANT
  • لبنان - بيروت
  • مايو 2012 إلى أكتوبر 2015

Restaurant Manager: \{Bridge Restaurant, fine dining restaurant\}
Capacity: 600 pax
Specifically responsible to establish and maintain standards of operation in all areas of the restaurant, supervise staff, guide them through their shifts.
Train staffs on new skills and techniques that help them ensure guest satisfaction.
Reports to the operation manager through check list and mails.
Handle any function related to food and beverage department. (Coffee breaks, conference, events, birthdays, and weddings).

Front Of The House Manager في LE DIX HOTEL
  • لبنان - بيروت
  • يناير 2008 إلى يناير 2012

House Manager. Private Butler: Le Dix hotel (KAS GROUP) pre-opening team.
Manage and link all departments in the hotel to provide a good atmosphere for guest and to exceed guest expectations.
Apply the imperial service, which provide a peaceful accommodation for the guest.
Ensure and maintain room security.
Reports directly to the food and Beverage Manager.

Food And Beverage Outlet Manager في Rotana hotel
  • لبنان - بيروت
  • يناير 2005 إلى يناير 2008

Assistant Outlet Manager: GEFINOR ROTANA HOTEL
In charge of the Restaurant Olive and Oil and the Room service.
Specifically responsible for many duties related to food and beverage department. I was responsible for reporting directly to the food and beverage manager through checklists and mails.

الخلفية التعليمية

بكالوريوس, Administration And Business Administration
  • في American University Of Culture And Education
  • يناير 2010

[2018] Masters (MBA-1) Business and Administration Management , Major International Hospitality Management AUCE UNIVERSITY [2009-2010] Bachelor of Business Administration BBA Major International Hospitality Management AUCE UNIVERSITY [2007- 2008] TS3 HOTEL MANAGEMENT DIPLOMA ACQUIRED PLACE 3rd. Lebanon.

Specialties & Skills

Problem Solving
Hospitality
Leadership
selling skills
Customer Service
hospitality skills
problem solver
leadership skills
Management skills
Restaurants Management
Planning
Operation
Problem Solving
Staff Training
People Management

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

PIC Certificate. Personal In Charge. (تدريب)
معهد التدريب:
Alshaya Group.
تاريخ الدورة:
January 2022
المدة:
5 ساعات
Basic FOOD Safety. . (تدريب)
معهد التدريب:
Alshaya Group
تاريخ الدورة:
November 2019
المدة:
5 ساعات
Handling Angry Customer to achieve a win -win situation. (تدريب)
معهد التدريب:
Business consultancy and training services.
تاريخ الدورة:
March 2017
Basics operation courses completion. (تدريب)
معهد التدريب:
Lighthouse couch.
تاريخ الدورة:
January 2010
المدة:
10 ساعات

الهوايات

  • Swimming, Driving and Traveling