جميل إلياس

I was handpicked to establish Bloom Community Management due to my expertise in real estate, hospitality, and FM industries. I focus on crafting efficient customer experience workflow that simplifies customer interactions, reduces communications issues, enhances service fees collection and increases overall clients’ satisfactions.
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Established Bloom Community Management (BCM) within 3 months by overseeing all aspects of its setup. This foundation enabled effective community management and improved service quality.
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Facilitated data integration into SAP and designed document formats for automated processes. This setup enabled streamlined financial processing, optimized operational workflows, and centralized data management.
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Promoted community spirit by launching several events, including Meet Your Neighbor and Movie Night. These initiatives brought BCM closer to residents and fostered a greater appreciation for the organization.
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Monitored financial data handover, completed cost allocation, CRF studies, resulting in a 23% increase of service fees collections and a 40% increase in cooling bills collection through the efficient processing of invoices.
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Optimized community newsletters and notices; in addition, developed clear easy-to-read management reports. This improved residents’ awareness, connectivity, and relevance within the community.

I was selectively chosen to exclusively manage and supervise particularly unique communities with the goal of enhancing assets conditions, streamlining communication, and building strong relationships with customers. I achieved this by promoting synergy between service providers, conducting constant assessments of assets conditions, and addressing both new and long-standing customer concerns. I also focused on evaluating and responding to customer needs and complaints, ensuring they knew I was available. As a result, not only was the physical condition of the assets improved, but I also regained customer trust, which led to increased occupancy and higher service fees collection.
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Monitored performance, delivered sustainable coaching, and delegated tasks, fostering ongoing learning and skills development. This approach cultivated a team capable of independent thinking and decision-making.
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Inspected and successfully oversaw the establishment of a new “Billiards Room” amenity and orchestrated three highly successful “Billiards Tournament” events, achieving top attendance and having the trophy voted best.
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Launched a successful blood donation campaign with Latifa Hospital, coordinating efforts across 14 communities with over 7, 000 units. This resulted in the collection of over 1, 000 blood units from approximately 1, 500 donors
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Enhanced the cooling system efficiency by replacing the entire chilled water network and integrating over 120 standalone assets into BMS. This upgrade led to better cooling performance, optimized energy use, eliminated the Delta-T penalty, and reduced monthly bills for both residents and common areas.
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Assessed fire alarm activity logs and analyzed data from customers complaints for rectification and programming, which was completed within two months. This led to a 92% reduction in complaints and improved residents.

Managing the project / community in all aspects on behalf of the Owner Association, proposing plans to improve the community services, and executing their expectation in the interest of the community; representing Owner Association when communicating with property owners, developer, DMCCA and RERA

The point of contact for the landlord “Emaar” and the tenants, looking after the assets of Emaar Square and executing Emaar’s expectations, implementing policies; representing the tenants when communicating with the landlord, and responding to their queries

Being the “face” of the Emaar Square Business Hub, managed tenants expectation in all aspects, represented professional and efficient services at all times, provided meet and greet, and orientation services for all new tenancies.

Managed the front office team and day to day operations; performed effective employee relations and sustained open communication between front office departments