Senior IT executive
Arabian Construction Company (ACC)
Total years of experience :16 years, 11 Months
• First line of contact for helpdesk support, email support and technical problems.
• Human resource management.
• IT support for the team in order to respect SLA & OLA and improve our work.
• Maintaining servers and active directory.
• Backups and disaster recovery setups.
• Solving computer hardware and software problems.
• Installing and maintaining all windows platforms + software.
• Implanting and maintaining a working LAN.
• Contacting suppliers for related hardware issues.
• Plan and implement network security, managing host security, file permissions, automatic backup and disaster recovery plans and file system integrity.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Managing Dubai IT office.
Responsible of hardware and software problems in computer systems in addition to maintaining and constructing a working network, plus configuring needed devices.
• Management of the reversibility project in order to take over the IT responsibility,
Electronic Data Processing
• Setup of an outsourcing contract
• Helpdesk / IT local support
• Management of computers, printers, thin clients
• Install, configure, and maintain servers and personal computers including web, mail, ftp,
DNS, database servers, Ethernet networks, network cabling, and other related equipment,
devices, and systems.
• Maintain sites licenses for organization.
• Plan and implement network security, managing host security, file permissions, automatic
backup and disaster recovery plans and file system integrity.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and
other operational difficulties.