جميلة شبلي

• Cultivated strong, long-term relationships with corporate clients, government agencies, and key decision-makers, ensuring consistent business growth and high client retention.
• Led negotiations on competitive rates, customized packages, and contracts, balancing client satisfaction and hotel profitability.
• Conducted in-depth market analysis to tailor services, pricing, and offerings to meet the unique needs of corporate and government clients.
• Delivered persuasive sales presentations, showcasing the hotel’s unique offerings and capabilities to secure new business.

• Cultivated strong, long-term relationships with corporate clients, government
agencies, and key decision-makers, ensuring consistent business growth and high
client retention.
• Led negotiations on competitive rates, customized packages, and contracts, balancing
client satisfaction and hotel profitability.
• Conducted in-depth market analysis to tailor services, pricing, and offerings to meet
the unique needs of corporate and government clients.

Managed daily interactions with nursing, clinical caregivers, and operational departments to ensure optimal patient and visitor service delivery.
• Led a team of 10-12 staff members, overseeing shift schedules, performance, and quality assurance in patient and guest services.
• Developed and implemented departmental procedures to improve service standards and enhance the patient experience.
• Trained and supervised new hires, maintaining high levels of staff performance and customer service.
• Handled and resolved patient complaints and issues, ensuring customer satisfaction and loyalty.
• Analyzed feedback and data to assess service levels and identified opportunities for improvement.
• Collaborated with cross-functional teams to ensure smooth operations and exceptional service quality.

• Ensured the safety and comfort of passengers, leading the cabin crew to meet all safety
regulations and service standards.
• Supervised the cabin crew, providing training and ensuring a professional, customer
focused service environment.
• Managed onboard duties, including paperwork, incident reporting, and customer
feedback.
• Assisted passengers with any issues or complaints, ensuring a high level of service
satisfaction and loyalty.
• Delivered first aid and ensured passenger safety during emergency situations.
• Sold duty-free products, promoting additional revenue for the airline while
maintaining a high level of customer service.

• Supported the clinic manager in executing business development strategies, marketing,
and promotional activities.
• Built strong relationships with clients, promoting loyalty and driving referrals.
• Managed front desk operations, including appointment scheduling and client
communication.
• Assisted in generating business reports and maintaining CRM software systems for
client data.