Sales Associate
LC Wikiki
Total years of experience :7 years, 2 Months
•Increased the sales of 5+ low-performing items by 15% by using merchandising and pricing strategies.
•Provided excellent customer service, meeting customers needs, which caused revenue to rise by
approximately 10% and commission as well.
•Implemented back to school and Christmas product displays increasing sales by 22% during their seasons.
•Effectively handled over 80% of customer complaints every month.
•Cultivated knowledge of 30+ in-store items to answer customer inquiries and recommend products.
•Assisted and trained 3 new associates in their responsibilities.
•I stocked and organized inventory with accuracy and efficiency, completing tasks 10% faster than
the staff average.
•Showed initiative to assist team members in handling customers and cash operations when
needed.
•Developed and maintained positive relationships with customers, resulting in a 70% customer
retention rate and a 10% increase in upsell opportunities.
•Utilized sales data to predict peak season demand, increasing popular item availability by 32% and boosting revenue by 28%.
•Implemented up-selling strategies such as recommendation of accessories resulting 7-10
purchases per day.
•Took leadership in the absence of the supervisor, and 80% of the general tasks were achieved.
•Followed appropriate procedures and some standards for cash handling, reducing the cash
discrepancy rate from 5% to 2%.
•Being a punctual, truthful person and having a good relationship with the store team and manager
in person, I was trusted and relied on for many tasks.