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Jana Blechova, SPA Supervisor, Therapist

Jana Blechova

SPA Supervisor, Therapist·Hotel Albrecht & SPA

United Arab Emirates

Bachelor's degree, Physiotherapy

Work experience

Total years of experience: 9 years, 4 months

SPA Supervisor, Therapist

August 2008 - June 2010

Hotel Albrecht & SPA

Slovak Republic

August 2008 - June 2010

• Responsible for daily operation, incl. wellness area (pool, saunas, aqua-bar, changing rooms, massage room, reception)
• Maintaining and following hygiene, health and safety regulations
• Scheduling of guests for procedures and wellness facilities
• Customer service
• Assuring customer’s satisfaction
• Maintaining guest relations, communication and telephone enquires in professional manner
• Dealing with sales representatives, ordering materials, maintaining and recording stock
• Assuring effective and quality operation of the spa in high standard, monitor daily activities and issues
• Problems resolving using professional manner
• Creating SPA menu and it’s description
• Providing body massage and body treatments
• Promoting health and wellness products, sale activities
• Hiring and mentoring staff

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Patient Coordinator / Supervisor / Dental Assistant

February 2000 - June 2007

American Dental Clinic

Dubai, United Arab Emirates

February 2000 - June 2007

• Customer care - coordinating patients before and after dental visit
• Assuring customer’s satisfaction
• Scheduling patients using dental software (Vistadent, Softdent)
• Introducing them to the dental practice, promoting and selling dental services and products
• Discussing and explaining treatment plans and it’s importance
• Educating clients using various dental programs
• Handling and resolving client’s complaints
• Coordinating other dental assistants and assuring smooth progress in the practice, assuring all rooms and cabinets are in order
• Responsible for health and safety of clients and employees
• Ordering materials, dealing with medical representatives, keeping and maintaining the stock
• Creating “before & after” case presentation as a marketing tool
• Following-up treatment plans and keeping records, recalls and following-up post treatments
• Daily (weekly, monthly) reports and statistics to the operation manager, organizing meetings
• Assisting in hiring staff, training and mentoring
• Chair-side assistance

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Education

The University of Ss. Cyril & Methodius in Trnava

June 2011

June 2011

Bachelor's degree, Physiotherapy

Slovak Republic

Skills

Guest Service
Expert
Guest Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Spa
Expert
Spa
Expert
Medical Massage
Expert
Medical Massage
Expert
Mentoring
Expert
Mentoring
Expert
Massage & SPA Therapies
Expert
Massage & SPA Therapies
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Communication Skill
Expert
Communication Skill
Expert
Guest Relations
Expert
Guest Relations
Expert
Mentoring
Expert
Mentoring
Expert
Medical Massage
Expert
Medical Massage
Expert
Spa
Expert
Spa
Expert
Guest Service
Expert
Guest Service
Expert

Languages

English

Expert

Italian

Intermediate

Russian

Intermediate

Slovak

Expert

Czech

Expert

Hobbies and interests

Healthy lifestyle