Jana El Dalati

As an Operations Support Specialist at Procter & Gamble (P&G), I work predominantly remotely, with only one day per week required in the office. This flexible arrangement allows me to maintain a strong work-life balance while ensuring the smooth operation of our financial processes. My main responsibilities include:

Daily Reporting: I utilize Excel to review and manage daily reports, ensuring all data is accurate and up-to-date.

Invoice and Credit Note Management: I check and verify invoices and credit notes using SAP, making sure they are processed correctly and on time.

Troubleshooting: I identify and resolve issues related to stuck invoices or credit notes in the system. By analyzing the root cause of problems, I implement solutions to ensure smooth processing and timely payment.

Supplier Communication: I communicate with suppliers via email to resolve any issues or discrepancies related to invoices or credit notes, maintaining clear and professional correspondence to uphold positive supplier relationships.

System Management: I maintain and update records in SAP, ensuring all transactions are accurately documented and compliant with company policies.

Collaboration: I work closely with other departments, including finance and procurement, to ensure seamless operations and resolve any interdepartmental issues that may arise. Despite working remotely most of the week, I maintain effective communication and coordination with team members and other departments.

My ability to work efficiently and productively in a remote environment, while still maintaining a strong connection with the office and team during my weekly in-person day, demonstrates my adaptability and self-motivation in modern work settings.

Volunteered as a Social Media Manager for a nonprofit institution, where I was responsible for all aspects of social media content creation, including posts, reels, and graphic design. I designed the organization’s logo, established a presence on Instagram, and grew its Facebook following to 2.7k followers. This experience allowed me to combine my creative and marketing skills with my passion for helping a cause that supports people in need.

As a Senior Associate - Operations at WNS Romania, I worked predominantly remotely, ensuring the seamless management of consumer requests on our platform. This role allowed me to effectively balance work responsibilities with flexibility. My main responsibilities included:

Daily Task Management: I utilized our platform to review and manage daily requests from consumers, ensuring all tasks were accurate and up-to-date.

Email Management: I checked and verified emails from hotels, addressing various requests and ensuring they were processed correctly and on time.

Request Implementation: I applied hotel requests to the platform, ensuring that all requirements were met and accurately reflected in the system.

Troubleshooting: I identified and resolved issues related to requests that were stuck or encountered problems in the system. By analyzing the root cause of these issues, I implemented solutions to ensure smooth processing and timely resolution.

Communication: I maintained clear and professional correspondence with hotels via email to resolve any issues or discrepancies related to their requests, ensuring positive relationships and satisfaction.

System Management: I maintained and updated records on our platform, ensuring all transactions were accurately documented and compliant with company policies.

Collaboration: I worked closely with other departments to ensure seamless operations and resolve any interdepartmental issues that arose. Despite working remotely most of the week, I maintained effective communication and coordination with team members and other departments.

My ability to work efficiently and productively in a remote environment, while maintaining strong connections with the office and team during any necessary in-person interactions, demonstrated my adaptability and self-motivation in modern work settings.

created several logos for several companies. and Designer of a childrens story book.
created calendar templates.
created posters.