Administrator
Al Mazroui Medical & Chemical Supplies
Total des années d'expérience :21 years, 2 Mois
1. Managed accounts worth AED 16 million plus in annual sales.
2. Expanded and managed professional relationships with key decision makers with an emphasis on
optimizing sales and customer satisfaction in a highly competitive marketplace.
3. Suppliers handled - LivaNova (Cardiovascular and Neuromodulation), ASAHI (Guidewires and Catheters), MEDRAD-AVANTA - BAYER (Fluid Management Injection System) and TORAY (Valvuloplasty Balloon and X-Ray glass).
4. Customer management through multiple channels.
5. Collaborate with various internal teams to achieve targets.
6. Analyzing competitiveness of bid pricing and providing benchmarking data.
7. Achieve financial objectives by anticipating requirements; submitting information for budget
preparation; scheduling expenditures; monitoring costs; analyzing variances.
1. Regular communication with Customers (DEWA & Contractors) and Head Office (MEIDENSHA, Japan).
2. Draft, evaluate, negotiate and execute contracts
3. Very persistently followed up with all departments in making sure to complete manufacturing,
Equipment delivery and Installation of machine as per delivery deadline.
4. Oversaw preparation of shipping and other documents with regards to shipment of Equipment from
Factory to installation Site (DEWA site).
5. Administering Site Supervisory Engineers to ensure safety and quality of project deliverable.
6. Monitor inventory of office supplies and purchasing of new material with attention to budgetary
constraints.
1. Managed over 15 accounts that generated 600k AED business.
2. Handled a team of 6 sales and engineering personnel.
3. Developed and implemented a strategic marketing plan, including cold calls, networking, client
satisfaction follow-up, and competitive analysis.
4. Built and strengthened customer relationship and provided tailored approach to each client resulting in
customer service recognized by clients.
5. Prepared sales proposals and contracts by quoting price, credit terms, estimated date of delivery.
6. Organized product demonstrations, presentations to customer.
7. Monitored and controlled credit in market.
1. Participated in government tender process. Negotiated contracts with Government personnel for Installation of ATP Machines in MESCOM Jurisdiction.
2. Handled a team of 65 personnel including engineers and operators.
3. Achieved overall consumer market share of 42%, moving up from 29% in an extremely competitive
market over a time period of two years.
4. Good track record of resolving escalated customer/ consumer issues. Reduced consumer complaints by
81%. Conducted customer/ consumer survey and making sure any grievances raised are solved. Achieved a customer satisfaction score of 97%, well above standard of 95%.
5. Directed branch operations including recommending best practices, reducing overall costs and driving revenue growth.
6. Working closely with cross functional department to ensure branch activities are performed efficiently.
7. Provided recommendations for product/ process enhancements to drive efficiency and profitability.
1. Handled a team of 10-15 members, consisting developers and graphic designers.
2. Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
3. Requirements elicitation and quotation creation.
4. Created business and project related documents and overseeing timely delivery of project.
5. Direct technical and personnel resources to ensure project results conform to quality, time and
budgetary stipulations.
• Acted as bridge between offshore development team, on-site project managers
• Communicated project requirements to technical team to ensure work is done within the scope and as agreed upon with the customer
• Provided accurate and timely reporting of project status, next step and estimated completion
• Met deadlines for coordination activities as set by Coordination Manager
• Provided updates on the status of assigned tasks and the amount of time spent working on them and record these as required by the program guidelines
• Worked on outbound voice process, involved in hardcore selling
• Achieved set targets, demonstrated ability to lead and mentor team members
• Handled escalated calls, complaints, questions, and queries as necessary
• Participate in team meetings and actively participated in monthly and weekly meetings with Operations Manager and the Management
• Motivated and inspired the team to surpass their potential
• Created sense of ownership within the employees and resolved employee issues, if found
• Actively participated in recruitment, training new staff, retention and organization of the team in accordance with company objectives
Master in Business Administration
Bachelor in Commerce