Client Relationship Executive
Revere Real Estate
Total years of experience :9 years, 11 Months
• To establish relationship, interact with tenants, ensuring maximum satisfaction by reacting promptly to queries from tenants, maintaining and developing customer relationships through constant liaison with customers on any issues.
• Coordinate with other department within the Company Properties and Company Authority Entity in order to notify the Tenants’ requirements and ensure the maximum satisfaction.
Ensure immediate action is taken on tenant queries, maintaining & developing customer relationships through constant liaison with tenants on any issues.
• To implement the Client Service System and to monitor the progress of client queries/requests.
• Provide periodical report to Management on the performance and KPIs related to Tenants Relations scope of
• Supervised team of Customer Service Agents, scheduled staff and made adjustments if delays due to weather.
• Provided high level of customer service.
• Exercised thorough understanding of airline ticketing and reservation procedures.
• Assisted passengers when they required a re-booking of itineraries.
• Ensuring implementation of benchmark processes in order to consistently achieve 100% scores across all levels for enhanced customer experience.