Supervisor Airport Services Luxury Lounges
Emirates
Total years of experience :15 years, 7 Months
Responsible for the successful run of the airline operations airside from the perspective of the Premium passengers/VIPs. Managing the standards of the Food and Beverage/Housekeeping departments of the lounge, ensuring that they are constantly met. Providing organizational assistance, Meet & Greet etc to the delegations of VIPs, high profile politicians, and celebrities. Effectively participating in holding the recruitment campaign in Ukraine aiming in selecting and recruiting new staff, resulted in forming 5 new batches. Nominated as a “Subject Matter Expert” in order to train the ab-initio batches of the new joiners, being responsible for their full orientation, guidance, and support during relocation and formal training for the future career resulted in 10% increase of their efficiency and 5% increase in customer service level satisfaction. Constantly developing, motivating, coaching and briefing the existing team.
Responsible for the daily profitable and effective restaurant operations, while being accountable for the Food and Beverage quality together with the highest guests’ service level and financial results. During my management the highest possible score of 100% from the outside auditing company (“Mystery Diner”) is achieved for the outlet. Ensuring that the highest sanitary and hygienic levels of the restaurant’s operation are followed every time.
Responsible for the opening of 2 outlets in the hotel. HR - Staffing plan and allocation per outlet, recruitment, training plan and implementation. Menu - Menu development & Pricing for all units. SOPs - creation of numerous SOPs. Purchasing - liaising with purchasing department regarding all operational requirements. Overseeing the Food and Beverage Department and its operations. Maintaining and following the budget of the restaurants, ensuring that its operation is profitable. Organizing and holding different kinds of events like buffets, presentation, banquets etc. Building an effective team of restaurant workers (waiters, cooks etc) who will daily contribute to their workplace and make the profit.
Nov 2008 - July 2010
Hilton Park Hotel, Nicosia, Cyprus
Position: Room Service Captain and Bar Team Supervisor
✓ Successfully co-managed and supervised the daily operations of the hotel's bar and room service with excellent results (evaluation score: 9.8/10)
✓ Single-handedly maintained responsibility for daily cash flow by efficiently administering and monitoring customers' accounts and ensuring proper and prompt settlement of all amounts due
✓ Co-organized the successful execution of a number of important events including weddings, exhibitions and business meetings
✓ Maintained an undiminished focus on excellence through the continuous assurance of top quality products and services, effective handling of all customer complaints and quick response to out-of-the-ordinary problems
✓ Developed a deep understanding of hotel operations by working in most F&B divisions and acquired strong leadership, team work, and results-oriented skills by operating in a multi-cultural environment
Modules included: International Management, Decision Making, Management of Human Resources, Organizational Behaviour, Marketing Management, Strategic Planning.
2008 - 2010 College of Tourism and Hotel Management, Nicosia, Cyprus Masters in Business Administration (MBA)
Postgraduate Diploma in Hospitality Industry Modules included: International Management, Decision Making, Management of Human Resources, Organizational Behaviour, Marketing Management, Strategic Planning. 2004 - 2008 Dnipropetrovsk National University, Dnipropetrovsk, Ukraine
Bachelor of Arts in Tourism Modules included: Public Relations in Tourism, Regional Tourism, Natural Geography, Political Geography, Social and Economical Geography, Demographical Geography, Physical Geography of Seas and Continents. Economics Institute, Department of Economics (two-year optional course) Specialization: Finances. 1994 - 2004