Executive Assistant / Office Administrator
ACCIONA
Total years of experience :18 years, 7 Months
Manages schedules, organizes office functions, and oversees daily operations of the Dubai office. Charge of office expenses cost control and effective cost reduction. Negotiate lease Agreements renewals, maintain, and implement office supplies inventory control, and standardize office ordering procedures. Develop office operational guidelines for staff.
Supports Middle Director General in daily Agendas, schedule organize and coordinate meetings.
Point of contact for all stake holders on behalf of ACCIONA Middle East.
Support in tracking documents, business writing that includes Memos, and official communication.
Liaise with preferred suppliers, inspect potential hotels proposed as suppliers, and table the suggestions for final approval by management.
Coordinate with the leasing companies for Tenancy and lease renewals.
Table to the management administrative cost-saving measures that are achievable.
Reduced cell phone bills through re-negotiated contracts
• First Point of Contact for Group C Executives.
• Assisting Business development team with Bid Management including bid preparation and submission.
• Handling and management of petty cash
• Keeping of staff records, leave records, timesheets and onboarding process.
• Coordinate and execute travel itineraries, including flights, ground transportation and hotel accommodation.
• Support senior managers and executives with daily clerical tasks, including letter drafting and correspondence Circulation.
• Manage scheduling, communications screening and other administrative support tasks for executive personnel.
• Prepare Weekly, monthly and projects reports to assist Project managers with key decision-making and strategic operational planning.
• Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity. Composed and typed regular correspondence such as training schedule and meeting Agendas.
• Monitor and directed incoming and outgoing mail on behalf of the company.
• Organize Internal and External meetings for project managers and coordinated availability of conference rooms for participants as well as provide online meeting links.
• Answer telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Plan and booked travel accommodations for staff and visitors, Scheduled office meetings and client appointments for the company Directors.
• Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Maintaining and managing the Director’s daily calendar and schedule.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Answer questions and addressed, resolved or escalated issues to management personnel to obtain inline accurate feedback.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Executing the highest service standard was always my achieved goal ensuring that customers,
vendors and suppliers had the best experience that I accorded them.
* Evaluate customer information to explore issues, develop potential solutions and maintain
high-quality service.
* Improved customer satisfaction by addressing issues and fostering timely resolution.
* Compiled customer feedback and recommended service delivery improvements to
management.
* Manage customer relations and customer service through daily communication and
interaction.
* Supported branding strategy by ensuring product displays aligned with corporate
standards.
* Improved operational efficiencies while managing customers’ requests, store inventory,
transactions, new purchase orders and pricing needs.
* Kept customers informed on promotions to enhance sales.
Guest Relations officer
Swiss Lenana Mount Hotel (Nairobi)
I maintained the motivational that a happy client is a happy organization as well as happy
working environment. Enjoyed working in the hospitality industry as the starting point of my
career I encountered guest with diverse background this increased my love for working and
interacting with diverse teams.
* Streamline check-in process to decrease wait times and increase customer satisfaction.
* Recommend hotel services or amenities that guest may find useful as we as tourist
attractions.
* Respond to incoming guests, telephone calls, and email inquiries with efficiency and
professionalism.
* Investigate guest challenges and sources of dissatisfaction to offer timely resolution.
Undergraduate Business Administration