Administrator Cum Guest Relation Executive
Burj Al Arab
Total years of experience :8 years, 10 Months
Burj Al Arab
Administrator Cum Guest Relation Executive
Al Mahara Seafood Restaurant
Top 8th Best Restaurant in the World
www.westerntaste.com September2009
Excellent Result Leading Quality Assurance
Detailed Job Description:
- Administration
To maintain up-to-date well organized files of the Outlet.
Utilizing Mercury, MS Excel/MS Word Operation/OPERA.
Notice Board maintenance.
Menu preparation/print out/update.
Update on a daily basis all guest history i.e. guest likes and dislike.
Raising feedback for any negative guest complain.
In charge for nominating colleagues for Trainings based on their Individual Training Plan.
Coordinates with Learning and Development for various monthly trainings.
Assist the Team Leader in submitting the Departmental Training Plan to L&D.
Submitting Monthly Summary Training Hours records to Learning and Development.
In charge of the Duty Roster for the Reception.
Submitting Attendance Sheet to Human Resources and Monthly Extra Hours of the colleagues within the outlet.
- Being aware of the reservation of the day.
- Utilizing Epicure Hostess System.
- Plan table allocation.
- Follow up, verify and confirmed Function Sheet.
- Handling telephone calls with attention to details.
- Utilizing Microsoft Outlook operation.
- Greet, welcome, escort, seat and bid farewell to the guest.
- Handle Guest Queries with professionalism.
- Coordinates with Restaurant Reservation and Guest Service (Floor Reception) with regards to guest information.
- Attending Training and meetings as required.
- Contribute to regular departmental communication meetings.
- Actively assists the manager/assistant manager in all administrative work.
- Promote a good team spirit and good relationship within the restaurant.
- Greet and serve the guests according to company standards.
- To display and present to guests a professional working knowledge of food preparation techniques and methods.
- Operating on MICROS Cashiering System.
- Anticipating and exceeding guest’s request.
- Recommending & Up selling food and beverage to the guest.
- Being aware of the reservations for the day.
- Ensuring availability of goods through the use of Adaco System while keeping the cost to a minimum.
- Assists guests before, during and after operational hours.
- Approach guest request and complaints with professionalism, tact and maturity.
- Keep updated with current trends in the Hospitality Industry by attending various monthly trainings.
- Meet and greet the guest according to company standard.
- Being aware of the reservation of the day.
- Assist guests before, during and after operational hours.
- Anticipating and exceeding guest request.
- Secretarial and administrative support service to the Managing Director.
- Maintain the daily and arrange appointments as necessary.
- Type report and routine correspondents from dictation or written sources.
- Screen and respond to all incoming telephone calls and take action as appropriate.
- Draft routine correspondence for approval and signature by the executive.
- Receive visitors to the office.
- Open and distribute post.
- Maintain the office filling system and all personal records.
- Make all travel arrangements for the executive.
- Make arrangements for any meeting required by the executive.
- Operate standard office equipment such as word processor, photocopier etc.