Janet Fakhry

• Filing and prosecution of all trade marks related activities particularly in the MENA region.
• Preparing all types of trade mark applications including filing, publication and registration formalities in particularly in UAE and other GCC countries.
• Reporting to clients on their trade marks portfolio.
• Arranging for following up on the pending matters with the Trade Marks Office and visiting if needed.
• Following up with agents in all the stages form filing through to registration of the trade marks and updating clients.
• Arranging for filing renewals, oppositions and counterstatements.
• Handling assignments, merger, change of name and address and amendments.
• Arranging for conducting trade mark searches.
• Preparing Powers of Attorney and Liaising with corporate team for notarisations and authentications.
• Performed trade marks watch services.
• Handling Customs recordales and complains.
• Handling filing of designs and patents, preparing forms, monitoring applications and attending to the annuities. Updating clients.
• Monitoring and updating data base system “IPPO”.
• Coordinate draft invoices with the finance department and checking payment using “Elite”.
• Providing support to associates and assists in all matters in relation to trade marks, designs and patents portfolio management.
• Ensuring the smooth processing of all trade mark, design and patent applications before the Ministry of Economy.
• Managing day to day work with meeting deadlines for all the above.
• Providing training for the new staff.

• Main responsibility is to control all the steps of issuing the certificates of conformity by using our issuing system (System of International Conformity Certification Program).
• Fulfilling all customers' requests in same scope.
• Performing Data Verification.
• Handling inspection requests, liaising with inspectors and arranging for samples testing (incl. obtaining quotations from laboratories).
• Main contact with our inspection offices around the world and their related correspondences.
• Responding to queries and contact with suppliers, inspection site and exporters.
• Verifying inspection reports test data, AIRs and performing completions.
• Following up on late inspections and performing inspection report discrepancy.
• Following up on discrepancies and entries.
• Verifying the report “scheduled inspection report not completed”.
• Sorting all files by zero dates.
• Responding to exporters queries and informing exporters when necessary.
• Verifying of final documents against AD documents and Inspection Reports.
• Preparing, proofing and finalising certificates including dispatch.
• Issuing re-issues and amendments upon request.
• Logging all certificates and achieving of files.
• Other various tasks linked to the pre shipment inspection process.
• Calculating the charges and contact with Exporters.
• Handling communication, correspondences with customers/exporters and following up on urgent exporters cases.
• Ensure Service Level Agreements in the department are strictly followed for both internal and external exporters' satisfaction.
• Reporting the contracts manager by doing the monthly report for SONCAP’S & Product Certificates at the end of each month and creating presentations using Power points.
• Managing and resolving customers' queries/ complaints received via - email / on-line/ phone calls or meetings.
• Developing the ability to be caring, warm and courteous to all customers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination.
• Providing guidance and advice to junior staff, liaising with customers, operations team to provide guidance and resolve customer queries and complaints and ensure all the certificates are issued and delivered on time.
• Overall office work.

• Handling telephone calls and organising appointments.
• Organising lessee files (Real Estate).
• Following real estate maintenance.
• Supervising laundry workers and checking accounts.
• Handling accounts books of the company.
• Following up the accounts receivable, sales invoices preparation, cheques deposit, official receipt preparation and petty cash, recording of issued cheques, payroll preparation and other administrative duties.
• Handling all reception work.

• Handling customer’s orders.
• Handling data entry using company’s software program.
• Verifying data manually comparing the actual orders with the data on system.
• Issuing customer’s sales invoices through process on system including bonuses calculations.
• Handling the accounts after the sales process by dealing with the distributors.
• Responsible for verifying of cheques and their validity.
• Receiving and handling deposit of cash cheques.
• Conducting store inventory in in a daily basis by comparing the actual balance with books balance and reporting to the sector manger.
• Doing monthly balance sheet for sold articles and the other required sheets.