Salesforce Technical Consultant
Apple Finance Services
Total years of experience :12 years, 0 Months
Responsible for setting up login restrictions and resetting the user passwords
•Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
•Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
•Implemented web based Customer management service - Web to Case (on Case Object) to track and solve customer’s issues
•Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
•Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry
•Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
•Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
•Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
•Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields
•Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups
•Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma separated values (CSV) files
•Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
•Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
•Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
Salesforce CRM, APEX, Visual force
Team size : 4
Module : Comprehensive Compliance Control (C3).
Description:
The Comprehensive Compliance Control (C3) system will be a new central system for managing and approving compliance requests for establishing contracted relationships with independent parties external to Amgen (e.g., speakers, research institutions, consultants, advisors). Compliance requests are submitted by internal and external users. Multiple request types are submitted into the system for approval by the compliance operations organization. The approval process includes a compliance gate to ensure that proper compliance controls are enforced - including Amgen and regulatory policies such as Fair Market Value, speaker exclusions and conflict of interest analyses. The system then supports the ability to enable the contracting process with external third parties (Speakers, Consultants, Advisors, etc.) to define the final terms of Amgen relationships. The last element of the system scope is to, in certain cases, generate payment requests OR allow the compliance operations team to review and approve externally generated payment requests to be integrated with the Amgen financials systems for final payment processing for service rendered with external parties.
•Roles & Responsibilities:
•Involved in the requirements gathering and data model design.
•Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
•Created user Roles and Profiles, security controls and shared settings.
•Created Custom objects and also worked on Standard objects.
•Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
•Created Custom Report Types.
•Scheduled Apex Batch jobs for processing large records..
•Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.
•Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
•Worked on Lightning Process builder flows, Chatter and quick Action.
•Insert, update, upsert and deleted data by using SOSL and SOQL in the Data Loader as per the user requirement.
•Involed in creating Visualforce pages as per user user requirement.
•Imported data by mapping to business objects in CRM system using Apex data loader and Import/Export Wizard.
•Deployed the component using ANT from Sandbox to UAT Environment.
•Developed Reports and Dashboards
Project: ABInBev (Module: Order Management System’)
Role : Salesforce.com
Post Graduation
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