Sales Advisor
SM
Total years of experience :1 years, 7 Months
• Greet customers
• Find out the customer's needs
• Recommend, select and help locate the right merchandise
• Describe a product's features and benefits
• Demonstrate use and operation of the product
• Answer customer queries regarding the store and the merchandise
• Make suggestions and encourage purchase of products
• Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options
• Receive and process cash, check and charge/credit payments
• Provide change and receipts
• Count money, sort charge slips and balancing.
• Maintain sales records
• Place special orders
• Organize and process merchandise exchanges
• Stay current with sales prices
• Recognize and monitor security issues
• Arrange and display merchandise
• Keep merchandise area tidy
• Take stock inventory
• Requisition new stock
Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office