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janice nicolas, Customer Service Representative

janice nicolas

Customer Service Representative·Mall of Qatar

Qatar

Bachelor's degree, Commerce

Work experience

Total years of experience: 13 years, 9 months

Customer Service Representative

December 2016 - March 2020

Mall of Qatar

Doha, Qatar

December 2016 - March 2020

Company industry:
Amusement & Recreation Facility
Job role:
Customer Service and Call Center

Customer Service Associate

November 2006 - October 2013

Banco de

Philippines

November 2006 - October 2013

* Assists clients with their deposits and withdrawals, encashment and
cash exchange when assigned at tellering area.
* In charge of client’s bills payments, remittances, foreign exchange,
third currencies, statement of accounts, checkbook re-orders when
assigned at general services area.
* Opening of new personal and checking accounts, investments, loans
when assigned at marketing area.

Company industry:
Banking
Job role:
Customer Service and Call Center

Admin Staff

December 2003 - September 2006

Araneta Center Inc

Philippines

December 2003 - September 2006

charge of administrative and clerical works at leasing department.

Company industry:
Real Estate
Job role:
Administration

Accounting Staff

May 2003 - November 2003

Thai Airways International

Philippines

May 2003 - November 2003

* Prepares travel tax.
* Prepares checks and vouchers.
* Do some financial and accounting reports.
SEMINARS ATTENDED:
* The E-way of Doing Business

Company industry:
Airlines
Job role:
Accounting and Auditing

Education

University Of Sto. Thomas

March 2003

March 2003

Bachelor's degree, Commerce

Philippines

Sto. Nino Academy

March 1999

March 1999

High school or equivalent, high school

Philippines

Skills

Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
ACCOUNTANCY
Beginner
ACCOUNTANCY
Beginner
ADMINISTRATION
Expert
ADMINISTRATION
Expert
BANKING
Beginner
BANKING
Beginner
CLERICAL
Expert
CLERICAL
Expert
COM
Beginner
COM
Beginner
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
FINANCIAL ACCOUNTING
Beginner
FINANCIAL ACCOUNTING
Beginner
MICROSOFT WORKS
Expert
MICROSOFT WORKS
Expert
SEMINARS
Beginner
SEMINARS
Beginner
TAX PLANNING
Beginner
TAX PLANNING
Beginner
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert

Languages

English

Expert