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Janine Merrick Gratuito, Patient Coordinator / Admin

Janine Merrick Gratuito

Patient Coordinator / Admin·Dr Krish Esthetik Studio

United Arab Emirates

High school or equivalent, n/a

Work experience

Total years of experience: 13 years, 3 months

Patient Coordinator / Admin

August 2025 - Present

Dr Krish Esthetik Studio

Dubai, United Arab Emirates

August 2025 - Present

• Manage patient appointments, bookings, and follow-ups
• Coordinate treatment plans between patients and doctors
• Handle billing, payments, and insurance approvals
• Maintain accurate patient records and clinic systems
• Ensure smooth front-desk operations and patient flow
• Respond to patient inquiries via phone, WhatsApp, and email
• Support daily administrative and operational tasks

Company industry:
Other Healthcare Services
Job role:
Accounting and Auditing

Customer Care Executive

June 2023 - April 2025

Dr Joy Dental Clinic

Dubai, United Arab Emirates

June 2023 - April 2025

• Managed patient scheduling, billing, and insurance claims
• Maintained patient records and handled inquiries
• Coordinated referrals and ensured smooth clinic operations

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer Service Representative

March 2021 - May 2023

NMC Specialty Hospital

Dubai, United Arab Emirates

March 2021 - May 2023

• Registered patients and handled insurance verification
• Managed appointments and billing transactions
• Provided administrative and front-desk support

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Head of Operations

July 2018 - January 2019

Seven Sports Services

Dubai, United Arab Emirates

July 2018 - January 2019

• Oversaw business operations and team management
• Managed client relationships and recruitment processes
• Improved efficiency and operational performance

Company industry:
Sports & Outdoor Activities
Job role:
Administration

Broker / Personal Assistant

July 2017 - June 2018

Foot Print Real Estate

Dubai, United Arab Emirates

July 2017 - June 2018

• Assisted clients with property transactions and documentation
• Managed administrative tasks and client communication

Company industry:
Real Estate
Job role:
Secretarial

Receptionist

September 2006 - April 2013

Baker Botts LLP

Dubai, United Arab Emirates

September 2006 - April 2013

• Responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages; ensure operation and presentation of office are superior
• Process a variety of clerical duties
• Facilitate meetings via Meeting Room Manager
• Arrange driver for all lawyers
• Support accounts with updating monthly translation fees, keeping hard and soft copies of cheque collection and sent couriers
• Organise office lunch meetings for lawyers and special holiday and end year functions for the office

Company industry:
Law Firm
Job role:
Support Services

Personal Assistant

September 2006 - March 2013

Baker Botts L.L.P

Dubai, United Arab Emirates

September 2006 - March 2013

• Provided administrative and legal support to lawyers
• Managed schedules, documents, and client communication

Company industry:
Law Firm
Job role:
Administration

Education

Linkside High School

November 2001

November 2001

High school or equivalent, n/a

South Africa

Skills

MS Office
Beginner
MS Office
Beginner
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Languages

English
Beginner
Afrikaans
Beginner

Training and Certifications

Certifications
CPR Certification
RERA Certification

Hobbies

  • Movies
  • Swimming,
  • Reading,