Guest Service Agent
Dubai World Trade Centre
Total years of experience :14 years, 1 Months
•Deliver excellent customer service, at all times.
•Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
•Administer all reservations, cancellations and no-shows, in line with company policy.
•Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
•Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
•Conduct regular security checks throughout the day and report any security issues to line manager.
•Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
•Provide reports, as required, for housekeepers and management.
•Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
•Maintain personal knowledge by completing in-house training and workbooks.
•Be involved and contribute at team meetings.
•Carry out instructions given by the management team and head office
•Serve as the main point of contact for all guests and needs, including answering calls.
Always maintain the grooming and hygiene standards.
Brief the staff and assigned duties, check feedback on operations of the previous day.
Managing discipline of staff to give the professional service to guest.
Encourage and motivate staff and be a part of them in our success.
Prepare the staff schedule according to the business demand of the week.
Cost-control is very important thing to increase profit.
Prepare the daily sales report and send to superiors and accounts department.
Always think positive and work as a team.
Work in all departments according to the situation, waiter, barista, cashier, team leader, shift in-charge.
Check target of the month and prepare the things to do to reach targets.
•Handling Check-in and Check-out.
•Making prior arrangements towards the group arrivals & VIP Guest movements.
•Maintaining performance standards & achievable targets.
•Working as Night Manager.
•Handling Night Audit & reports.
•Print and distribute reports per unit requirement.
•Assisting Concierge & Bell Stand operations. Generates, within existing account assignment opportunities for additional services or solutions and cross selling on the different products that we sell.
•Maintains and builds collaborative client relationships.
•Seeks for opportunities to offer innovative solutions.
•Generates opportunities for revenue growth within existing accounts in consistence with the strategic account initiatives.
•Insures compliance and prompt follow up and response to client’s inquiries.
•Establishes communications with internal and external customers as necessary.
•Prepares quotations and proposals according to sales visits.
•Prepares sales report.
•Assess market segmentation.
Completed bachelors of hotel management in Osmania university with 65 %, Its a 3 years graduation program, Major subjects are front office, house keeping , f& b service and production.