Customer Service
PFIZER GULF FZ LLC - UAE
Total des années d'expérience :21 years, 9 Mois
Handles critical role in Pfizer Gulf FZ LLC Supply Chain Organization that focus on Pfizer Consumer Healthcare(PCH) which is considered among the largest over-the-counter (OTC) health care companies in the world
Process all Consumer Healthcare orders across Middle East (Bahrain, Iran, Iraq, Kuwait, Jordan, Lebanon Oman, Qatar, UAE and Saudi Arabia) markets
Plays a vital role in Pfizer Gulf FZ LLC Supply Chain Organization that focus on Gulf markets, UAE Government Institutions and supports Pfizer Hospira Integration Team
Handles Saudi Arabia L-Hospira Pfizer Pharma market which covers around 40% of total Pfizer AfME markets and supports customers’ products in meeting sales targets
Drives the movement of products to meet customers’ order with forecast, under expedite mode and provides commitment to customers on time
Interfaces with demand planners, and offsite supply chain specialist ensuring orders are align with forecast, continuous supply of materials, backorders and any delivery related concerns.
Initiates & leads phone conference, with the customer/distributor to address concerns
Works with 3PL, warehouse, QA, demand planning teams to ensure monthly target deliveries to assigned market
Process and facilitates customer’ orders in SAP until dispatched to Saudi Arabia Customer/Distributor
Escalates to the upper management for any concerns that risk customer delivery
Coordinates closely with Commercial/Tender Team for any price verification and award details related to the orders placed by the customer
Contributes and suggests ways to enhance quality, high performance and efficiency across customer service team for continuous improvement strategies
Facilitate and follow through sales enablement of a product with QA, Regulatory and Global Product Officer to ensure readiness and availability of the product in the market assigned timely
Attends and generates monthly report materials to upper management and customer or distributors on the delivered orders and open orders for next delivery to ensure target monthly
~ Part of ADI Supply Chain Organization focus on key strategic markets where signal processing technology plays a vital role in customers’ products, namely the industrial, automotive, communications, and consumer markets.
~ While working in Analog Devices Inc., roles handled are as follows: Customer Service & Factory Planning Manager, Digital Signal Processor Demand Planner, New Product Logistics Coordinator which widen my skills and knowledge in supply chain management.
~ Continuous work and focus on processes that drive the factories assigned on scheduled materials for customer delivery.
~ Develops a cohesive group of customer service representatives who adequately represent the sites division (US, Ireland, Singapore, etc.) of Analog Devices Inc. and executes their career development and improvement through continuous training, coaching and mentoring.
~ Handles the focus factory that covers 60% of ADI Philippines total volume and lately supports CS to factory producing MEMS, Sensors, Gyroscopes, Accelerometers and Microphones supplying to automotive and medical customers.
~ Manages a group of customer service representatives with related role as factory planner and its activities; ensure sites standard even latent requirements are clearly understood and delivered to their delight.
~ Works closely with HR to fill any open positions by going thru complete job hiring and replacements process.
~ Responsible for the whole operations of the company as an Internet Service Provider and Café.
~ Evaluates the company’s financial status and the productivity and quality of service.
~ Proposes for the improvement of the company in terms of efficiency, productivity, and competitiveness.
~ Manages and monitors employees’ performances, benefits and compensation.
~ Monitors e-mail system for incoming messages and answers incoming calls received on helpdesk queue.
~ Ensures customers informed about progress if requests are not resolved at first point of contact.
~ Manages and hires engineers that fit company’s requirements as needed.
Executive Program for Managers covering the complete pillars of Supply Chain Management.
Executive MBA program for Managers
Electronics and Communications Engineering graduate with internship with Philippine Long Distance Company (biggest Telecom in the Philippines) and Sky Cable Inc.