Financial Consultant
REEM FINANCE
Total years of experience :8 years, 4 Months
Handle client queries, different banking needs, and deliver best possible solutions.
Consistently meet performance benchmark while meeting and exceeding targets.
Streamlined banking process and procedures to ensure collaborative negotiations for best of interests.
Manage to analyze key accounts, ensuring service delivery, helping retaining customers.
Studied competitors, analyze real time complaints, situations and solutions to improve processes, data management techniques and customer services.
Worked on people management, guiding and implementing, improving team performance by satisfying clients needs.
Manage relations with external resources, other banks and financial institution to ensure new developments and strategies.
Coordinating with different departments to ensure maintaining qualitative and consistent work flow.
Responsible For:
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Manage a high-vloume workload within a deadline-driven environment.
Successfully analyse KPIs and diffuse volatile customer situations that resulted in retention of customers.
Consistently meet performance benchmarks in all areas through resolving inquiries and exceeding targets.
Streamlined the product information search process by creating a detailed product intranet site, reducing the average call orders.
Administered a Customer Rewards Program, following up with existing clients on possible discount opportunities for continued loyalty and patronage.
Customer/Clent Statuary guidelines, features and operations, and the long term benefits of services.
Communicate with clients to determine the needs and specifications.
Worked on major competitors in order to identify areas for improvement in sales tools and customer service.
Ensure that all the request, queries and complaint of customer are responded on real-time basis.
Key Result Areas:
Responsible for:
Developing the annual Internal & External Communications strategy and mapping delivery against key deliverables
Brand transition of the core brand with expanding businesses in UAE and putting together all SOPs and SLAs pertaining to communications and brand management
Effectively developed, published and managed delivery against the annual and quarterly Internal Communications calendars
Accountable for:
Coordinating the inputs within editorial team and managing release of the quarterly organization wide magazine
Providing marketing and advertising support across geographies
Handled media relations and ensured messages& activities were complementary & aligned with the core brand
Analyzed opportunities for positive coverage including profiles, selected comment and opinion editorials
Identified, evaluated, negotiated, selected and coordinated with the vendors and suppliers associated with the fulfillment delivery of the activities
Involved compliance of SLAs i.e., newsletters, content updating, new section launch, enhancements, etc.
Involved in managing working relationships with external resources like PR Agency, Graphic Designers, Printers, etc. to meet the requirements of the corporate communication function
Highlights
Actively involved in preparing public releases, newsletters, corporate profile and brochures
Proactively participated in ADIHEX Event and performed in Nov 2011
Associate - Commercial Department (Marketing, Proposals, Contracts and Business Development)
Held positions of increased responsibility for the UAE’s leading Marine Cable Installer, Maintainer and Consultant - A Subsidiary of Etisalat.
Establish and maintain the electronic file structure for all proposals & bid projects in accordance with the bid process.
Manage the bid “document” in accordance with APMP guidelines and in consultation with the Bid Manager. Develop the project “look and feel” and present options to the Bid Team for approval and feedback.
Manage, with the Bid Manager, the Bid Delegation Matrix, proactively following up all outstanding bid requirements and identifying ‘at risk’ items to the Bid Manager.
Manage the Knowledge Library, ensuring that data is kept up to date, old data is archived and information is stored, categorized and secured.
Participate in the Team Reviews and provide feedback to SME’s, Bid Managers and other stakeholders relating to content received.
Produce the ‘final’ document that is submitted to the client in either hard copy or soft copy in accordance with the standard instructions.
Ensure delivery of the proposals to its destination by the deadline in consultation with the Commercial Manager (where required).
Designated official responsible to provide executive level support to CEO and other top management for all functionality associated with all five departments and vessels and managed organizational policies and procedures.
Led a gamut of activities effectively (whenever required) entailing:
Coordinating and managing renewal processes of contracts company licenses and other confidential documents
Interfacing between all impacted departments to ensure proper communication practices by designing internal communication plan
Planning corporate luncheons, and prepare presentations for on and off-site; special events, travel arrangements,
Developing direct business relations and editing and distribution of corporate literature to stimulate client interest and sales leads; handling capital purchases, direct vendor relations, contractors, sub-contractors, clients and generate and maintain contracts tracking records
Developing multimedia communication channels, corporate communication literature and novelties.
Ensuring proper timely scripting, writing, editing of Ads and other corporate communication copies from draft to printing and publishing.
Spearheading coordinated projects and events; establishing rapport with customers and up-sell products
Delivered company representation in trade shows, conferences, and seminars.
Driving end-to-end marketing functions; devising plans, remodeled communication literature, getting approvals, planned events as well as liaison with Ad agencies and media houses for the timely publication of corporate communication materials.
Maintained content for company website, print advertisements and corporate sales collateral.
Completed Post Graduation in International Brand Development with specific case studies about two major brands from HUL and Emirates transiting through different markets and segments and developing into modest brands in their own particular sector ans working on different aspects from Marketing to Media while improving their standards and maintaining their distance from competitors.