Juliet sebastian

• Create engaging posts showcasing cookware products, usage tips, recipes,
and promotions.
• Capture and edit photos/videos of products (e.g., cooking demos, unboxing,
product features).
• Maintain a consistent posting schedule across platforms (Instagram,
Facebook, TikTok, etc.).
• Engage with customers, influencers, and relevant cooking communities.
• Monitor brand mentions and customer reviews.
• Address customer complaints professionally and escalate when needed.
• Count and record inventory of cookware items (pots, pans, lids, accessories,
etc.) regularly.
• Track stock levels in the store.
• Update inventory sheets and software accurately.
• Monitoring Stock Movement
• Record stock received from suppliers and stock issued to customers.
• Ensure proper labeling and coding of products.
• Check for damaged, expired, or defective items and report issues.

Global luxury brand known for its exceptional in and premium

• Coordinating with overseas & local branches (Italy, Germany, Richemont) for service
and respective follow ups.
• Post service follow ups with elite brand customers.
• Tracking complete data on SRM.
• Prepare an invoice according to the service.
• Internal goods movement tracking, coordination between the teams.

Leading AI-driven Customer Engagement and Digital Transformation specialists in the UAE.
Voxtron delivers contact software, ERP solutions, & more.

• Providing end to end IT support service for in-house and external clients.
• Regularly monitoring of freshly logged IT cases and closing it within the
stipulated TAT.
• Coordinating with various departments in clearing the unresolved cases.
• Assigning tasks to engineers to meet client requirements in terms of
troubleshooting, project testing, maintenance, preventive measures, demo.
• Creating Simulation videos for product promotion, process improvements.
• Maintaining a tracker for preventive measures and monitoring maintenance of
every quarter.
• Product quality and feedback analysis and report generation.
• Providing customer support through calls and emails.
• Scheduling meetings, appointments, assigning site visits for engineers.
• Creating demos for customers with regards to IVR voice, voice modulations.
• Task monitoring of the team, organizing, and coaching team on a daily basis.
• Monitoring overall functioning of processes, identifying improvement areas
and implementing adequate measures to maximize overall customer
experiences.
• Mapping clients requirements and coordinating in developing, implementing and
transitioning processes in line with the guidelines specified by the client.