Area Operations Manager
Tarweej Company (Mohamed Yousuf Naghi & Brothers Group)
Total years of experience :6 years, 1 Months
Highlights:
• Credited with providing merchandising service to reputed customers across several product categories - Beverages (Aujan, Delmonte, Holsten), Grocery (Nestle Consumer Product Division), Confectionary (Nestle, Mars, Gandour, Al-Kabli), Beauty & Skin Care (NIVEA, Beesline), Baby Care (Chatella), the three departments of the Arabian Trading Company (Reckitt Benckiser - Food and Beverage Department for multiple agencies, Mars - Department of Confectionery) within prestigious markets and hypermarkets (Hyper Panda - Carrefour - Farm Markets - AlOthaim Markets - LuLu Hypermarket - Nesto Hypermarket)
Key Responsibilities:
• Supervised merchandising services for the Northern Region, led a team of field executives, assigned targets and tasks to them and verified completion.
• Developed the business plan for the assigned area / region, supervised implementation by the field team, ensured field operations were smooth.
• Provided guidance to individual team members to meet job performance expectations, supported them in meeting targets.
• Monitored business performance in the region, developed and submitted performance reports to the management depicting business growth areas, and recommended measures of improvement in areas where the performance was below expectations.
• Administered the payroll for employees, kept record of their leaves, absents, incentives to ensure payroll was calculated accurately and salaries were disbursed in time.
• Implemented strategies to grow regional sales, ensured monthly and annual targets were met, and held sales review to assess sales performance.
• Provided training to team members to improve their job performance, held performance appraisals and provided constructive feedback.
• Monitored stock and controlled inventory, ensured availability of products in various category to meet client requirements.
• Communicated with clients on a regular basis, held meetings, understood their issues and provided workable solutions to them.
• Responded to customer complaints and escalations speedily, and ensured early resolution; maintained and grew excellent relations with customers.
• Focused on enhancing operational efficiency and productivity through process improvements, led cost reduction initiatives and ensured business objectives were met.
Key Responsibilities:
• Managed all field operations for the territories of Dammam and Jubail, established an effective communication channel with customers and ensured smooth running of operations.
• Supervised, coached and guided the field team in achieving business goals, developed plans for individual team members and monitored their performance.
• Managed service delivery to customers in Dammam and Jubail maintained high service standards and quick query resolution times that increased customer satisfaction.
• Responsible for conducting training and development programs, manage their performance, prioritized work assignment to team members and ensured completion.
• Identified and capitalized on business opportunities and grew the business of the company.
Highlights: • Gained expertise in merchandising services for Nestle, and maintained excellent service quality for merchandising services for a range of clients. • Managed marketing operations and product display in prestigious markets like Panda, Carrefour, Othaim, Lulu, Nesto, Farm and acted as a coordinator between the market and the merchandising team. Key Responsibilities: • Led the merchandising team in the designated market to deliver services and products across the market. • Maintained and grew business relations with customers, ensured consistent business growth and implemented service improvements. • Carried out team appraisals and supported the team in improving performance, foster a cooperative team environment. • Prioritized and delegated tasks to ensure daily targets were met, resolved any problems or issues faced by the team.
%Very Good and the general average 81,43% from 100