IT Infrastructure Manager
Majid Al Futtaim Ventures
مجموع سنوات الخبرة :12 years, 10 أشهر
Spearheading IT infrastructure design and implementation (DC & DR) functions for five group companies with 48 retail stores.
Implementing DR solution for ERP ensuring that RTO and RPO are achieved in line with business requirements.
Responsible for setting up IT shared service for all business entities.
Laying foundation and aligning IT infrastructure, policies and procedures to meet business objectives.
Regularly attending and chairing meetings on change management, project delivery, vendor relations, service delivery and management review including ad-hoc requirements.
Preparing IT budgets, and business cases for board approvals.
Providing consulting services to various business units, accessing and analysing business requirements, suggesting technology solutions as well as estimating TCO and implementation timelines.
Managing IT infrastructure projects and enhancement across the region and within timelines and allocated budgets.
Executing projects, establishing service standards, ensuring quality delivery and attaining users’ satisfaction.
Recruiting required resources and ensuring optimal utilisation for business and operational needs.
Assessing and executing procurement and service contracts with multiple vendors and closely monitoring performance based on mutually agreed KPIs and SLAs.
Milestones
Provided datacenter DR planning for Microsoft Dynamics AX and Adrenalin (HRMS) $4.8M
Moved 2000 user mailbox from hosted Exchange Server to Office 365 as part of IT Shared Service for the five wholly owned businesses. $7M
Designed and implemented DMS using KoFax for Finance Shared Service $3.4M
Consolidated IT infrastructure for the MAF finance business, for 22 applications $1M
Implemented enterprise-wide Voice over IP (VoIP) thus reducing Telco costs by 15%.
Conducted end-to-end DR drill for corporate office and 48 stores, spanning across GCC.
Designed and implemented enterprise project management for business delivery team.
A leading private investment company, having investments in several sectors ranging from hospitality, design, construction, real estate development, etc. located across UAE, GCC, Europe and USA
Managed a team of six support engineers, involved in providing 24/7 support, managing IT service desk and delivering 2nd line support.
Established foundation and aligned IT infrastructure, policies and procedures in line with business objectives.
Regularly attended and chaired meetings on change management, project delivery, vendor relations, service delivery and management review including ad-hoc requirements.
Liaised with internal departments, vendors and suppliers to understand users’ requirements.
Prepared IT budgets (Capex/Opex) related to procurement of PCs, workstations, network support, infrastructure upgrade and software enhancements.
Executed projects, set service standards, ensured quality delivery and attained users’ satisfaction.
Planned and negotiated annual maintenance contract with vendors and monitored service quality.
Recruited required resources and ensured optimal resource utilisation for business and operational needs.
Milestones
Served as core team member for establishing Hyatt Resort, for an upcoming property in Reem Island.
Implemented ICT Infrastructure for 12 luxury retail outlets for Manara International, consolidated at the DC.
Provided due-diligence over ICT infrastructure for Hilton and Le-Meridian.
Implementation of HP Blade Server, EVA 440 SAN, and Cisco based network and telephony; Windows 2008 AD, Exchange 2010; and MS Dynamics Axapta (ERP).
Designed and implemented datacenter and ICT infrastructure for corporate and satellite office.
Higher Diploma in Software Engineering (HDSE) | Aptech Computer Education, Mumbai, India 1999 – 2001
Bachelor of Science (Information Technology) | Manipal University, India 1997 – 2000