IT
Dubai International Real Estate
Total years of experience :5 years, 9 Months
- Configured and maintained different kind of servers. (Windows servers and FreeBSD \[PfSense\])
- Provided IT support in the main office, site offices, palaces and General Manager’s home and other companies.
- Installed access points in Al Yasat Palace and other palaces in the UAE.
- Troubleshot Windows and Mac computers, iOS and Android devices.
- Edited/enhanced photos for IDs and other purposes.
- Managed one staff and efficiently communicated with selected outside parties like suppliers, business contacts, etc. on behalf of the Operations Manager, wherever and whenever required.
- Played a pivotal role in coordinating computer hardware, software and network maintenance and installation while managing information technology and computer systems.
- Accountable for assembling, formatting and troubleshooting the system while handling installation, administration and maintenance of computer networks.
- Responsible for troubleshooting, configuring and managing all types of desktops and accountable for problem cause analysis, resolution of routine customer problems, network cabling and complexity resolution.
- Made sure that technology is accessible and equipped with current hardware and software.
- Handled the responsibility of assisting the Operations Manager, and provided day-to-day administrative support such as scheduling meetings, ensuring availability of office equipment and stationery, filing, drafting letters, attending and answering phone calls, E-mails, fax and data feeding.
- Sorted, screened, prioritized and answered incoming international mail and drafted responses to correspondence as required. Made researches on current potential resources and services.
- Managed computer installations along with all related accessories like troubleshooting hardware, software and network operating system to ensure hassle free functioning of systems. Uploaded and downloaded files online.
- Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution while provided recommendations about accessing information and support.
- Responsible for troubleshooting, configuring and managing all types of desktops, and gained hands-on experience on hardware and software, and network operating system. Performed upgrades, installed software and drivers, and loaded all required software while handled installation, configuration and maintenance of network servers.