subject matter expert
Sharjah Islamic Bank
مجموع سنوات الخبرة :37 years, 0 أشهر
Positions held responsibilities for Credit Admin Officer is to manage/update collateral and
follow up in T24 system accurately which results in timely booking and also for other
business groups.
Responsible for collateral validation, monitoring and reconciliation with original
documents
Ensure that there is robust process for safe custody and control of security documents.
Actively participating in identifying gaps in process to reduce time while performing
collaterals in daily basis.
Involvement in various projects for process improvement and system upgrading.
Performing system UAT/Any other testing environment on new products on new business
requirements added to t product.
Building up logic which resulted in bringing collaterals in one platform for helping business
group to understand Available/expired/deferred and required collaterals.
Identifying the related limit of each finance products and attaching the collaterals to the
relevant documents after verifying contracts and approvals.
MIS reporting and Reconciliation of Physical files.
Monthly reports on deferred/expired/required documents.
Insurance Expired Report/Reconciliation
Mortgage/Title Deed reconciliation.
Pending Asset Sale report reconciliation and reporting
Ensuring releases are handled within agreed-on SLAs and providing found outcomes with
accuracy by verifying relevant documents.
Ensuring files/documents are handed over to documents scan/capture unit processed
within agreed time frames.
Implementing collateral view option for business/other departments to identify existing
securities for relevant customers and prepare proposals.
Identifying gaps in fixed deposits while migrating existing data to improved or new
systems and identifying solutions.
Building logic for reversing collateral related to settled deals which resulted in reflecting
system only with active collaterals/security documents.
Authorizing scanned documents/files after proper verification in DMS systems.
Reviewing documentation before/after submission and advising them on necessary
rectification and helping in executing transactions within agreed SLAs.
Identifying accurate limits taken for customers and linking them with relevant collateral
systems.
Updating risk rating and grading for customers which identifies customer position.
Researched and resolved discrepancies to maintain accuracy.
Served as
Customer Enquiries and Traces Team, Transaction Services
Purpose of this role :
Analyze branch accounting activities and investigate and resolve discrepancies and
errors.
This role was also responsible for responding to internal customer inquiries from retail
branches and Esanda.
This role involved significant engagement with branch management in Australia.
Responsibilities:
Analyzed regular transaction reports of branch accounting activities and reported to
branch managers.
Responsible for actioning branch requests related to all transaction processing functions
and service level agreements.
Ensured branch procedures for clearance of funds, security, and general operations were
maintained.
Checked and solved discrepancies on reversal of fees/charging and placed stop
payments on accounts and carried out investigating on missing vouchers/deposits etc.
Investigated and took corrective actions related to missing deposits, cheque, dishonors,
credit card adjustments, general ledger accounts, etc.
Investigated discrepancies in customer balances by methodically analyzing problems
and resolving customer issues through account investigations and accurately checking
their account balances.
Responded to internal customer inquiries, including retail branches, Esanda, and other
internal departments.
Ensured all responses met internal requirements and worked within privacy legislation.
Analyzed key aspects of banking business to evaluate factors driving results and
summarized them into presentations.
Assessed impact of current business processes on users and stakeholders and evaluate
potential areas for improvement.
Interacted with internal customers to understand business needs and translate them into
requirements and project scope.
Researched competitors to build reports of rising trends in current markets.
Supported leadership team with reporting, analysis, and business presentations to inform
divisional strategies.
Applied honed problem-solving skills to analyze and resolve issues impacting business
operations and goal achievement.
Assigned tasks to associates, staffed projects, and updated involved parties to enhance
optimal business flow.
Production Lead, Customer Enquiries and Traces Team
Purpose of this role:
Investigate and clear returned mail items for customer and business units by expiring and
updating customer addresses.
Proved successful working within tight deadlines in a fast-paced atmosphere.
Worked within defined process and procedure to investigate and clear returned mail
items for Customer and Business Units
Understand root causes of non-delivery, amend addresses suspend addresses as
appropriate
Significant Deliverables.
Mentored new team recruits and rendered effective training to new recruits.
Interpersonal, Analytical with excellent communication skills and passion to learn new
strategies and concepts of financial markets, and keen to excel.
Practical approach & sincerity are my USPS, with self-motivation being my biggest asset
Have handled process-related Escalation
Committed to giving my 100% to the organization.
Prepared varieties of different written communications, reports, and documents.
Managed team of employees, overseeing hiring, training, and professional growth of
employees.
Handle high-volume calls per day to address customer inquiries and concerns.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked to maintain outstanding attendance record, consistently arriving to work ready to
start immediately.
Exceeded goals through effective task prioritization and a great work ethic.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Conducted research, gathered information from multiple sources, and presented results.
Carried out day-to-day duties accurately and efficiently.
Actively listened to customers, handled concerns quickly, and escalated major issues to
the supervisor.
Discovered root causes of problems and identified appropriate solutions
Cultivated relationships with industry leaders and within company to share tips and
information
Queried databases for information needed for report processing
Investigated system issues and implemented resolutions to reduce downtime
Guided acquisition process to capture projected cost and revenue synergies and move
combined organization forward
Identified clear connections between policies and business results to eliminate or reduce
confusion and help employees achieve goals
Education
Additional Information
Conducted system analysis and implementation to maintain and improve computer
systems
Researched and adopted new technologies to add value to existing offerings
Optimized core processes to improve business performance and operational agility
Performed budget management to review estimated with actual results and set realistic
targets
Assessed data modeling and statistics to integrate high-level business processes with data
rules
Installed system updates to address vulnerabilities and reduce security issues
Performed budget analysis to control expenditures and predict future budget needs
Performed audits of subsidiaries to protect shareholders and potential investors from
fraudulent or unrepresentative financial claims
Analyzed unstructured information to derive key insights
Enhanced interfaces to promote better functionality for users
Performed quality assurance to meet appropriate standards and facilitate improvement
of processes
Monitored compliance and filing requirements in conjunction with staff and
management
Recommended process improvements to continually identify, analyze and fix constraints
and challenges
Conducted workplace compliance training to reduce liability risks and operate