Jasmine Buenaventura

As a Database Administrator I collect and verify pertinent information. And generate report on a daily basis while as a Receptionist I make that calls or documents should be routed to the right person.

•To provide customers with pertinent information for them to select and purchase an item in an educated manner
•To sell specific products and services to the customer
•Discuss warranties and replacement procedures to the customer
•Check inventory to assure product is in stock
•Collect methods of payment and dispense change
•Handles customer queries and troubleshoot customer’s concerns and issues
•Enter transactions in the cash register and provide customer with their total bill
•Issue receipts and change to the customer
•Count money at the beginning and end of the shift

•Responsible for verifying all customer information
•Required to take a specified amount of calls per day according to policies and procedures established by the call center management
•Document all pertinent information
•Handle all inbound calls following established policies and procedures
•Maintain a certain talk time established by management
•Troubleshoot each call appropriately in order to satisfy customer’s request
•Responsible for providing technical assistance to customers and reducing unnecessary claims
•Provide feedback to the other customer service representatives on any product and/or service trends
•Perform any other duties deemed necessary by the Call Center Management