Advisor
Vodafone Qatar
Total des années d'expérience :8 years, 1 Mois
Supporting new joiner throughout all inquiries during the training period and thereafter.
•Develop relevant content topics to reach the company customer target (TNPS).
•Monitor and respond to user in “social” way while cultivating leads & sales.
•Conduct online advocacy and open a stream for cross-promotions (NBA).
•Manage promotions & Social Media ads campaigns through the chat support.
•Become an advocate for the company Web chat spaces, engaging in dialogues and answering questions where appropriate.
•Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
•Notify supervisor/manager of any suspicious or unusual activity and / or transactions in a timely and responsible manner.
•Monitoring the team member cases for giving customer’s needed PTP upon their payment history
Handle clients complaints questions and inquires concerning billing, products, services and report problem areas with the utmost degree of professionalism and courtesy with an aim
to resolve issues of the customer within one call.
•Deal with business transactions associated with new customer account activation on the terminal of the computer
•Provide alternative solutions with an aim to manage customer account and collect or protect revenues.
•Work in multiple skill sets over different channels of customer care.
•Keep track of the improvement in the customer retention through program and provided service.
•Make recommendations on upgrades, feature, rate plans as per the requirement of the client.
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