RAK
Lionfish
Total des années d'expérience :0 years, 0 Mois
the full sales cycle, ensuring that sales quota was achieved. Last quarter of 2019 over achieved personal target by 8%
•Opened new market segments within the banking sectors for acquisitions with clients such as
Manage the full sales cycle, ensuring that sales quota was achieved. Last quarter of 2019 over achieved personal target by 8%
Opened new market segments within the banking sectors for acquisitions with clients such as RAK Bank as well as gaining new partnerships within insurance such as Neuron and Oman insurance
Provided account follow-up/support aligned with the strategic plan for the account, collaborating with other departments/clients to ensure customer satisfaction and timely follow-up to customer issues
Worked with the GM to develop strategic and tactical plans to ensure attainment of the sales target within the assigned territory, both short and long term
Accurately forecasted annual, quarterly and monthly revenue streams and formulated all sales policies, practices and procedures
Collaborated with executive management to establish and control budgets for sales promotion
Launched/managed the dashboard for all clients/problem solving to ensure customer satisfaction
operational activities related to dispatching, routing and tracking transportation of 122 vehicles, 32 buses and 68 drivers
•Analyzed all expenditures/other financial information to develop plans, policies and budgets for increasing profits and improving services. Reduced fuel costs by 7% and overtime by 18%
•Planned, organized and managed the work of junior staff to ensure work was accomplished in compliance with organizational requirements
•Collaborated with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives, for Health & Safety, maintenance and dispatch
•Promoted safe work practices by conducting safety audits, attending company safety meetings and meeting with individual staff members
•Recommended and authorized capital expenditure for acquisition of new equipment which increased the efficiency and services of operations department
improvements in team morale, cost controls and customer satisfaction - Grew team from 1 to 7 due to increase in sales +30% v LY. Implemented NPS scoring with a result of 87% and customer retention to 93% an increase of 40% on the previous year
•Developed a business plan and sales strategy for the market that ensured attainment of company sales goals and profitability. Initiated and coordinated action plans to penetrate new markets
•Successfully planned/executed sales operations, effectively responded and engaged with stakeholders, planning and measuring performance/engagement with clients to create relevant achievable opportunities for them
•Achieved sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; preparing and completing action plans
•Met sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
•Continuously monitored market activities within industrial/key markets within the defined territory and routinely communicated this information to Marketing/Sales to analyze market rates for the Drivers to remain market competitive and to maintain the highest standard of quality Drivers
•Established/adjusted selling prices by monitoring costs, competition and supply and demand
•Facilitated cross-regional communication to ensure awareness of competitors’ pricing/product positioning and of development initiatives and priorities
•Negotiated target price levels suitable for the highly competitive Middle East Market. Ensured the sales network maintained effective contact with clients
•Provided pricing on completed prospect applications submitted for pricing/approval and maintained maximum profit margin. Maintained personal client contact to ensure complete client satisfaction
development activities from customer build-up, liaison and follow-up, deal closing and after-sales support for South Africa. Increased branch sales/profits through sales calls +17% v Target
•10 direct reports, hired, trained and closely monitored team performance
•Introduced new SMART processes to align with company growth model, using marketing strategies to promote the company market brand and attract new clients.
•Introduced Salesforce to enable personalized marketing and to save data history, resulting in faster responses to customer issues and a 15% drop in complaints
•Screened potential business deals by analyzing market strategies, deal requirements, potential and financials; evaluating options, resolving internal priorities, recommending equity investments
•Developed negotiating strategies and positions by studying integration of new ventures with company strategies and operations; examining risks and potentials and estimating partners' needs and goals
15 direct reports, 12 key accounts (1800 blue collar staff) outsourced staff. Established and managed relationships with customers by meeting with multiple levels of contacts to discuss their related needs and queries -portfolio 1million AED - increased from 7 accounts to 12 accounts +20% on sales v LY)
•Operations and Sales Management, client relationship management/team building and guidance, imparting training, technical consultancy. Managing the operation process from planning, control, performance improvement and operation strategy. Forecast requirements, preparing annual budget, scheduling expenditures, analyzing variance and initiating corrective actions.
•Managed client HR/operational requirements. HR included labour disputes, chairing disciplinary hearings, resolving pay queries, 360 recruitment (select, train, assign, schedule and discipline) - Operations included daily dispatches, communicating all operating policies and procedures in team meetings and full responsibility for the Health & Safety of the workforce
•Extended category portfolio of new customer to meet monthly targets ensuring opportunities across all channels and categories were pursued. Expanded the portfolio recruiting new clients from markets such as HAZCHEM, taking on 2 new companies Air Liquide and Afrox, which saw a 38% increase on our margin due to specilisation of service
•Developed new accounts, generated growth/profitability, adapted to changing circumstances such as regular country strikes, proactively pre-recruiting staff to support these events
focused (managed all staff, managed all clients, resolved all logistic issues). Recruited new clients such Super Group, Imperial, Unilever, Cadbury’s and grew scope of work from logistics of drivers, pickers and packers to additional industries such as meat and textiles
•Managed 20 direct reports, internal/external staff that fell under Central and East Rand plus/minus 1000 heads dealing in Blue Collar
•Managed Site Supervisors, built client relationships and ensured clients expectations were exceeded
•Launched an additional central branch to expand the geographical footprint, opened the business and within 2 years achieved 1.8 million turn over annually
•Implemented all new procedures internal/external, delegated work to staff and managed output
•Assisted with the determination of the PCR reports, budgets and cost analysis, rate schedules
•Implemented operational requirements with new/existing clients. Ensured client requirements were compliant with the SLA