Service Continuity Manager ITL , COBIT , PMP BCI,Crisis management professional, CISM certified
Banque Saudi Fransi
Total years of experience :21 years, 8 Months
Key Responsibilities:
Establish and coordinate the testing of continuity plans, business recovery support and business resumption procedures for the assigned functional areas of the Bank.
Participate in emergency response procedures and monitor their effectiveness, making changes as necessary to ensure they stay current;
Participate in business analysis activities in the division
Establish and organize business continuity awareness for staff members in the assigned functional areas.
Maintain contact with the bank units to ensure an elevated state of readiness is maintained; Make certain recovery procedures are effective for the restoration of key resources, services and for the orderly resumption of critical business processes
Coordinate with Business Continuity Team Leaders in the efforts of the development of recovery plans and procedures for key areas of the bank; Assist business units in determining critical business processes and acceptable recovery times.
Highlights:
• Spearheaded IT projects by coordinating laterally between business users/ IT delivery teams and vertically across management hierarchy to seamlessly implement projects- the Investment (Brokerage, Back office) application, management systems and process enhancements.
• Established ERB Solutions right from inception to completion inclusive of preparing detailed technical specifications for accounting, portal, HR and payroll.
Key Responsibilities:
• Administering all technical/ development projects are in compliance with Tadawul defined guidelines. Formulating organizations IT policies and procedures accordingly.
• Providing security updates to the various functional units to assess threats, risks, and vulnerabilities by implementing Door access and security Camera system.
• Evaluating and identifying project requirements to establish operating procedural standards, recommending IT solutions by performing business analysis to ensure acceptable levels of security and data recovery plans.
• Implementing MS Great Plains in various departments across the organization.
• Handling/maintaining websites, HP Enterprise Server and Storage, implementing hardware RAID 0/1/1+0/5/6 technologies on all generations of HP Proliant BL/DL/ML series servers.
• Analyzing business requirements, defining project scope, administering system development aligned with project goals/objectives concurrently assuring quality of project management process.
• Allocating work modules to various team members under purview and consistently following up on progress of modules to ensure smooth execution of system development process.
• Liaising with all levels of end users/external vendors, to prototype possible approaches to problems and implement the final/corrective solution.
• Keeping abreast of latest technological advancements and utilizing the potentials in order to respond to the distinctive needs of the organization.
Project to credit:
• Planned, designed and organized the Voice mail and Video mail system. Client-Saudi Telecom Company, Middle East area.
Key Responsibilities:
• Administered total networking systems for the organization. Installed, commissioned and troubleshooted in terms of System, Email, Network, Security including integration with voice / fax system and VOIP.
• Sequenced activities and planned time estimation, scheduled cost estimation, quality control, project modeling, and team management.
• Formulated project plans/ milestones for all project phases, monitored actual project progress against agreed plans and accordingly effected adjustments to project plan to insure project completion within defined time/cost constraints.
• Developed and analyzed alternative approaches to system development problems and provided appropriate solutions for meeting technical needs at minimum cost, consistent with delivery dates of the project.
• Scrutinized, tracked, and reported on project status / progress to the clients and upper management. Recommended processes to improve quality and efficiency of projects.
• Coordinated all project activities with project team and contractors. Assigned and reviewed work of subordinates and stayed updated of latest technology thus enhancing the quality of project deliverable s.
• Managed, marshaled and augmented human resources for optimal deliverable efficacy by motivating and interacting with them.
• Investigated /researched system issues and errors to determine causes, recommended/implemented corrections to data, the system and processes for efficient troubleshooting.
• Liaised with other technical staff to provide "end-to-end" solutions that avoid conflicts between systems and enabled successful system integration.
Key Responsibilities:
• Conceptualized turnkey IT solutions for Core Banking Application by implementing Customer Services application, Signature application, Archive application and SAMA regulation for account maintenance.
• Administered Active Directory Services and created users, groups and organization units as per ADS Architecture. Configured Additional Domain Controller in Wndows 2000/2003/2008 with additional Global catalog server and defined operation masters roles.
• Created project implementation plans/schedules, estimated and assigned tasks to team members for on-time delivery of client deliverable s.
• Analyzed business requirements, identified technical requirements and developed core banking system applications through NTFS 5.0 permissions configured DFS and disk quotas on Windows 2000/2003 server. Setup DNS, DHCP and WINS server on Windows NT 4.0/2000/2003.
• Oversaw all tasks associated with design and implemented MS Exchange 5.5/2000/2003 Server and created Organization, Sites, Servers, Mailboxes, Distribution Lists, Custom Recipients.
• Installed, configured and managed various connectors (X.400, site, IMS/ SMTP, Directory Replication), Outlook Web Access OWA on MS Exchange 2000/2003 server, Internet Information Server 5.0/6.0, and Windows 95/98/NT 4.0/2000/XP/Vista professional as workstation, MS-Outlook 97/98/2000/2003 as MS- Exchange Mail clients.
• Monitored and executed trouble-free/non-disruptive archiving, migration, deletion of data across storage functions through implementation of Active Directory services.
• Supervised major issues pertaining to planning, administration and security management of all systems, databases through Terminal services on Windows 2000/2003/2008 server and terminal services client on windows 2000/XP/Vista professional and maintained multiple domains.
• Efficiently handled ISA server 2000/2004/2006 on Windows 2000/2003 server/ backup technologies to ascertain smooth functioning of network. infrastructure.
Other Trainings and Certifications:. • Omvia Media Exchange, Video Mail and Voice Mail System, UK • PMP Courses • Supporting Microsoft Windows NT 4.0 core tech.922 • Administrator Microsoft Windows NT 4.0 803 • Tandem Concepts and Facilities • Introduction to Tandem • Introduction to HP-UNIX • MS Windows security IOB • Oracle 10g: Java Programming • Oracle 10g: XML fundamentals • Object Oriented Analysis and Design Using UML • Oracle BPEL Process Manager: Service Orchestration • Oracle J developer 10g: Build Application with ADF • Object10g: Build J2EE Application • Oracle AS Portal 10g: Build Corporate Portals • Oracle AS Portal 10g: Build Portales with JAVA • Oracle AS 10g: Develop Web Services • HP-UNIX –background about Unix operating system (writing scripting & admin) • WINDOWS NT 4.0 SERVER/WS • NetWare 5 • Tandem /Guardian • VAX VMS • Base24 • IOS900 standard • ISO900 Awareness Program ANB • Internal Auditor Training, SGS • Team building, Al-tawal Center • Excellent Services, ANB • Fundamental of Banking for IT staff, IOB • Product and Services of Arab National Bank