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Jassem Dawoodi Qasim, Call centre agent

Jassem Dawoodi Qasim

Call centre agent·Global Village

United Arab Emirates

High school or equivalent, General Secondary Education

Work experience

Total years of experience: 2 years, 7 months

Call centre agent

January 2024 - May 2024

Global Village

Dubai, United Arab Emirates

January 2024 - May 2024

Handled inbound calls related to tickets, events, and customer
•
inquiries.
Delivered accurate information and effectively resolved customer
•
•
•
issues.
Maintained clear documentation of calls and escalated complex
cases as needed.
Contributed to enhanced visitor satisfaction through efficient
communication.
Company industry:
Entertainment
Job role:
Customer Service and Call Center

Ticketing and reservation officer

October 2023 - December 2023

EFS Facilities Services

Dubai, United Arab Emirates

October 2023 - December 2023

Managed ticket reservations and assisted with access control during
•
•
•
a major international event.
Conducted security checks and coordinated entry for attendees,
including VIPs and delegations.
Worked closely with team leads to maintain secure and organized
event flow.
Ensured accuracy in ticketing records and guest data management.
Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

Customer Service Representative

June 2022 - December 2022

Qatar Airways

Doha, Qatar

June 2022 - December 2022

Assisted passengers with check-in, boarding, and inquiries to ensure
•
•
•
smooth airport operations.
Resolved customer concerns promptly with a courteous and
professional approach.
Supported VIP and special assistance guests with personalized
service.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Sales executive

January 2021 - April 2022

Doha Insurance Group

Doha, Qatar

January 2021 - April 2022

• Followed up with clients to support renewals and customer
retention.
Built strong relationships to understand and meet client
expectations.
Company industry:
Insurance & TPA
Job role:
Sales

Education

Omar Bin Al Khattab Pakistan Islamia School

September 2019

September 2019

High school or equivalent, General Secondary Education

United Arab Emirates

Skills

Multilingualism
Expert
Multilingualism
Expert
Problem Solving
Expert
Problem Solving
Expert
Data Entry
Expert
Data Entry
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service
Expert
Customer Service
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Time Management
Intermediate
Time Management
Intermediate
Call Center Operations
Expert
Call Center Operations
Expert
VIP Guest Assistance
Intermediate
VIP Guest Assistance
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Call Center
Expert
Call Center
Expert
Call
Expert
Call
Expert
Data Entry
Intermediate
Data Entry
Intermediate

Languages

Arabic
Beginner
English
Beginner
Urdu
Beginner

Hobbies

  • Photography, video editing
    I enjoy taking photos and editing videos as a hobby. It helps sharpen my creativity and focus.