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Talent Nyasha, customer service representative

Talent Nyasha

customer service representative·Royal Secrets International

Zimbabwe

Bachelor's degree, Business management

Work experience

Total years of experience: 2 years, 11 months

customer service representative

February 2022 - December 2024

Royal Secrets International

Masvingo, Zimbabwe

I found this job using Bayt.com

February 2022 - December 2024

Responded to customer inquiries and resolved issues in a timely and professional manner.

Recorded and updated customer information accurately in the company system.

Worked collaboratively with the support team to ensure smooth service delivery.

Handled complaints and provided effective solutions to enhance customer satisfaction.

Awarded Employee of the Month for outstanding service.

Successfully handled high call volumes while maintaining quality standards.

Played a key role in improving response time and service efficiency.
Company industry:
Perfume & Cosmetics
Job role:
Customer Service and Call Center

Education

Great Zimbabwe University

November 2021

November 2021

Bachelor's degree, Business management

Zimbabwe

GPA (rating): Excellent

GPA (rating): Excellent

innovation individual awards best student

Skills

Market Understanding
Expert
Market Understanding
Expert
Patience
Expert
Patience
Expert
Problem Solving
Expert
Problem Solving
Expert
Teamwork
Expert
Teamwork
Expert
EFFECTIVE COMMUNICATION
Expert
EFFECTIVE COMMUNICATION
Expert
communication skills
Expert
communication skills
Expert
customer relations
Expert
customer relations
Expert
Patience
Expert
Patience
Expert
problem solving
Expert
problem solving
Expert
team work
Expert
team work
Expert
personal qualities
Expert
personal qualities
Expert

Languages

English
Expert

Training and Certifications

Certifications
degree
Nov 2021
Show credentials

Hobbies

  • snooker
    snooker swimming