Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Mohammad Majeed , Customer Service & Retention Executive

Mohammad Majeed

Customer Service & Retention Executive·[Ebix Cash Global services]

India

Diploma, Civil Engineering

Work experience

Total years of experience: 1 years, 10 months

Customer Service & Retention Executive

January 2025 - Present

[Ebix Cash Global services]

Mumbai, India

January 2025 - Present

• Manage unsecured loan customer accounts, addressing concerns and
preventing attrition.
• Negotiate repayment solutions and provide tailored options to retain
clients.
• Handle escalations and resolve disputes while ensuring compliance with
company and regulatory standards.
• Achieved \[65 %\] customer retention rate and reduced loan closure
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Support Associate

September 2024 - September 2025

[Ebix Cash Global Services]

Mumbai, India

September 2024 - September 2025

• Assisted customers with account queries, loan services, and repayment
issues.
• Delivered excellent service in high-volume call environments, maintaining
service quality.
• Cross-sold financial products, contributing to increased revenue.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Executive

September 2024 - September 2025

Ebix Cash Global Services

Mumbai, India

September 2024 - September 2025

Worked at Aditya Birla Capital in the Unsecured Loans Retention process, handling customer calls, resolving loan-related issues, and ensuring customer satisfaction through effective retention strategies and strong communication skills.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

KCT University

March 2023

March 2023

Diploma, Civil Engineering

India

GPA (percentage): 63%

GPA (percentage): 63%

Dolphin high school

March 2020

March 2020

High school or equivalent, Adult Education

India

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Problem Solving

Expert

Upselling

Expert

Team Player

Expert

Customer Service Skills

Expert

Communications

Expert

BUSINESS OBJECTIVES

Intermediate

CASE MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CONFLICT MANAGEMENT

Intermediate

CONFLICT RESOLUTION

Intermediate

CROSS SELLING

Intermediate

CUSTOMER SERVICE

Intermediate

EMPATHY

Intermediate

LISTENING SKILLS

Intermediate

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
experience letter
Sep 2025

Hobbies and interests

trekking