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Mohammad Majeed , Customer Service & Retention Executive

Mohammad Majeed

Customer Service & Retention Executive·[Ebix Cash Global services]

India

Diploma, Civil Engineering

Work experience

Total years of experience: 1 years, 9 months

Customer Service & Retention Executive

January 2025 - Present

[Ebix Cash Global services]

Mumbai, India

January 2025 - Present

• Manage unsecured loan customer accounts, addressing concerns and
preventing attrition.
• Negotiate repayment solutions and provide tailored options to retain
clients.
• Handle escalations and resolve disputes while ensuring compliance with
company and regulatory standards.
• Achieved \[65 %\] customer retention rate and reduced loan closure
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Support Associate

September 2024 - September 2025

[Ebix Cash Global Services]

Mumbai, India

September 2024 - September 2025

• Assisted customers with account queries, loan services, and repayment
issues.
• Delivered excellent service in high-volume call environments, maintaining
service quality.
• Cross-sold financial products, contributing to increased revenue.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Executive

September 2024 - September 2025

Ebix Cash Global Services

Mumbai, India

September 2024 - September 2025

Worked at Aditya Birla Capital in the Unsecured Loans Retention process, handling customer calls, resolving loan-related issues, and ensuring customer satisfaction through effective retention strategies and strong communication skills.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

KCT University

March 2023

March 2023

Diploma, Civil Engineering

India

GPA (percentage): 63%

GPA (percentage): 63%

Dolphin high school

March 2020

March 2020

High school or equivalent, Adult Education

India

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Problem Solving
Expert
Problem Solving
Expert
Upselling
Expert
Upselling
Expert
Team Player
Expert
Team Player
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communications
Expert
Communications
Expert
BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
CASE MANAGEMENT
Intermediate
CASE MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
LISTENING SKILLS
Intermediate
LISTENING SKILLS
Intermediate

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
experience letter
Sep 2025
Show credentials

Hobbies

  • trekking