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Zarin Amir Duruwala, Trainer

Zarin Amir Duruwala

Trainer·Hansa Direct

India

High school or equivalent, B.com

Work experience

Total years of experience: 4 years, 11 months

Trainer

April 2019 - June 2021

Hansa Direct

Navi Mumbai, India

April 2019 - June 2021

Conducted onboarding product soft skills training for new hires.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Relationship Executive (Lead Generation)

January 2018 - March 2019

Hansa Direct

Navi Mumbai, India

January 2018 - March 2019

• Identified and qualified leads via outbound calls, emails, and CRM tools and generate leads

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

August 2016 - January 2018

Wipro

Thane, India

August 2016 - January 2018

Handled customer calls and emails with professionalism.
Resolved escalations promptly to ensure customer satisfaction.
Maintained accurate records and call documentation.
Handle inbound and outbound calls.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Verification Process Executive

August 2016 - January 2018

Wipro

Mumbai, India

August 2016 - January 2018

To verify customer details
Verification Department

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Mumbai University

March 2016

March 2016

High school or equivalent, B.com

India

GPA (percentage): 65%

GPA (percentage): 65%

Skills

Teamwork

Expert

Problem Solving

Expert

Quick Learning

Expert

Customer Care

Expert

Adaptability

Expert

ADAPTABILITY

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CUSTOMER SERVICE

Intermediate

KNOW YOUR CUSTOMER

Intermediate

LEAD GENERATION

Intermediate

ONBOARDING STRATEGIES

Intermediate

PROSPECT MANAGEMENT

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

TEAM PERFORMANCE MANAGEMENT

Intermediate

TRAINING AND DEVELOPMENT

Intermediate

Customer Care

Expert

Call Center

Expert

Call

Expert

Languages

English

Intermediate

Hindi

Expert

Urdu

Expert

Hobbies and interests

Cooking and teaching
Cooking and teaching
Cooking and teaching