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Zarin Amir Duruwala, Trainer

Zarin Amir Duruwala

Trainer·Hansa Direct

India

High school or equivalent, B.com

Work experience

Total years of experience: 4 years, 11 months

Trainer

April 2019 - June 2021

Hansa Direct

Navi Mumbai, India

April 2019 - June 2021

Conducted onboarding product soft skills training for new hires.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Relationship Executive (Lead Generation)

January 2018 - March 2019

Hansa Direct

Navi Mumbai, India

January 2018 - March 2019

• Identified and qualified leads via outbound calls, emails, and CRM tools and generate leads

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

August 2016 - January 2018

Wipro

Thane, India

August 2016 - January 2018

Handled customer calls and emails with professionalism.
Resolved escalations promptly to ensure customer satisfaction.
Maintained accurate records and call documentation.
Handle inbound and outbound calls.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Verification Process Executive

August 2016 - January 2018

Wipro

Mumbai, India

August 2016 - January 2018

To verify customer details
Verification Department

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Mumbai University

March 2016

March 2016

High school or equivalent, B.com

India

GPA (percentage): 65%

GPA (percentage): 65%

Skills

Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Quick Learning
Expert
Quick Learning
Expert
Customer Care
Expert
Customer Care
Expert
Adaptability
Expert
Adaptability
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
PROSPECT MANAGEMENT
Intermediate
PROSPECT MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
Customer Care
Expert
Customer Care
Expert
Call Center
Expert
Call Center
Expert
Call
Expert
Call
Expert

Languages

English
Intermediate
Hindi
Expert
Urdu
Expert

Hobbies

  • Cooking and teaching
  • Cooking and teaching
  • Cooking and teaching