Enrollment Specialist/Telesales/Customer Service
Online trading academy
Total years of experience :14 years, 6 Months
• Develop and maintain strategic business relations with prospective/existing clients.
• Entered and updated new customer details in the CRM Software (Salesforce) according to administrative guidelines.
• Provide an optimal level of services to all customers.
• Perform all telephone tasks and providing call backs and respond to all caller queries professionally.
• Persuading the prospects to get individuals to buy the company’s services
.
• Selling a range of products and services, to both new and existing clients
• Monitor all calls and deal efficiently with all upset customers/callers.
• Administer all issues and recommend efficient resolution within the required timeframe as per SLA.
• Maintain a record of all sales activities, on a daily and monthly basis.
• Create a monthly report with KPIs highlighting the performance and improvements
• Attracts potential customers by answering product and service questions, suggesting information about other products and services via phone, chat, and email
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Team Lead appointed “go-to” person for new employees and those who require support and knowledge for phone skills and product information and technical details
• Consistent in the incentive and performing agent’s list
Required to make 30 calls per day to new and existing customers to find out
their needs for specific products and services
• Visit existing and potential customer if necessary
• Meet the sales target consistently
• Conduct demonstrations and promotional drives for new products, in coordination with marketing department
• Update the database for B2B and individual customers
• Maintain record of all sales activities, on daily and monthly basis
• Follow up on all sales deals from end to end, and report the transaction
• Handle customer care services, if required
• Recognized as one of the top sellers (part -timers) reaching up to 150% of
target revenue
• Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Suggest solutions when a product malfunctions
.
• Responsible for acting as a liaison between customers and companies.
• Assigned by team lead as person-in-charge in support fellow agents with product and tool knowledge
• Number 1 overall agent for the line of business for 2013-2014
Organize and maintain inventory and storage area
• Determine staffing levels and assign workload
Page 3 of 4
• Maintain items record, document necessary information and utilize reports to
project warehouse status
• Identify areas of improvement and establish innovative or adjust existing work
procedures and practices
URL removed due to policy violation. Please contact support for further information.