Zilper Koyo

Plan, coordinate, and execute exhibitions and events to meet client expectations and company
standards.
• Drive sales and revenue growth by identifying sponsors, exhibitors, and new business
opportunities.
• Develop and present proposals, bids, and sponsorship packages to secure and retain clients.
• Build and maintain strong client relationships while ensuring excellent on-site delivery and
satisfaction.
• Collaborate with internal teams to ensure smooth operations and fulfillment of all contractual
deliverables.
• Maintain sales records, support strategic planning, and leverage networking opportunities to
grow the business.
• Attend industry events, networking forums, and exhibitions to build relationships and generate
new business opportunities.
• Carry out additional duties as required to support the success of exhibitions and events.

• Advised clients on selection of tiles, carpets, and interior finishes for residential and
commercial spaces.
• Provided design consultation by recommending materials, layouts, textures, and color
schemes aligned with client needs and budgets.
• Managed end-to-end sales process from client engagement to quotation, order processing,
and after-sales support.
• Built and maintained strong client relationships, ensuring high levels of customer satisfaction
and repeat business.
• Coordinated with suppliers and installation teams to ensure timely delivery and project
execution.
• Handled customer inquiries, resolved complaints, and provided tailored solutions
professionally and efficiently.
• Maintained product knowledge on current trends, materials, and pricing to effectively guide
clients.
• Achieved sales targets through proactive client engagement and upselling complementary
products.
• Prepared quotations, invoices, and documentation accurately in line with company
procedures.

• Engaged clients to understand needs and provided tailored product recommendations to
drive sales and satisfaction.
• Managed customer inquiries, feedback, and complaints, ensuring timely and professional
resolution.
• Supported daily sales operations including cashiering, product assistance, and store
organization.
• Maintained a high standard of customer experience by creating a welcoming and efficient
service environment.
• Identified recurring customer concerns and contributed to strategies aimed at improving
service delivery and client retention.
• Collected and analyzed customer feedback to enhance overall customer experience and
loyalty.
• Monitored and responded to customer reviews to uphold a positive brand image.