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Sanjiv Khokhar, Front office executive

Sanjiv Khokhar

Front office executive·Livasa Hospital,

India

Diploma, Business And Computer Studies

Work experience

Total years of experience: 10 years, 5 months

Front office executive

October 2024 - Present

Livasa Hospital,

Amritsar, India

October 2024 - Present

• Reception and Patient Handling, Registration and Documentation, Handle
billing processes for outpatient (OPD) and diagnostic services, Guide
patients regarding registration, appointments, and directions within the
hospital.
Company industry:
Medical Hospital

Owner/Operator

January 2022 - October 2024

Common Service Centre,

Batala, India

January 2022 - October 2024

• Successfully established and manage a Common Service Centre
catering to various digital and government service needs of the
community.
• Provide exceptional customer service and ensure smooth
operations of the centre.
Company industry:
IT Services

Insurance Wealth Manager

January 2020 - January 2022

Tata AIA Life Insurance Company,

Ludhiana, India •Remote

January 2020 - January 2022

• Advised clients on life insurance and investment products to meet
their financial goals.
• Cultivated and maintained relationships with clients to ensure high
satisfaction and retention rates.
Company industry:
Insurance & TPA

Store Manager

January 2018 - January 2020

Idea Cellular Ltd,

Ludhiana, India

January 2018 - January 2020

• Oversaw day-to-day operations of a busy retail store, including
inventory management, staff supervision, and customer service.
• Achieved sales targets and ensured compliance with company
policies and procedures.
Company industry:
Telecommunications

Customer Support Executive

January 2016 - January 2018

Idea Cellular Ltd,

Ludhiana, India

January 2016 - January 2018

• Provided frontline support to customers, addressing inquiries,
resolving issues, and ensuring a positive customer experience.
• Handled a high volume of calls and maintained accurate records of
interactions.
Company industry:
Telecommunications

Education

Institute of Management & Technology

January 2018

January 2018

Diploma, Business And Computer Studies

India

Skills

BILLING
Intermediate
BILLING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIAGNOSTIC SKILLS
Intermediate
DIAGNOSTIC SKILLS
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
INDIVIDUAL LIFE INSURANCE
Intermediate
INDIVIDUAL LIFE INSURANCE
Intermediate
INVESTMENTS
Intermediate
INVESTMENTS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REGISTRATION
Intermediate
REGISTRATION
Intermediate

Languages

English

Beginner

Hindi

Beginner

Punjabi

Beginner

Training and Certifications

Certifications
+2 (Non-Medical)