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Patricia Fele Wallen, CUSTOMER SUPPORT/SALES ASSOCIATE

Patricia Fele Wallen

CUSTOMER SUPPORT/SALES ASSOCIATE·Sutherland Legazpi

Philippines

Bachelor's degree, Social Studies

Work experience

Total years of experience: 4 years, 9 months

CUSTOMER SUPPORT/SALES ASSOCIATE

May 2024 - Present

Sutherland Legazpi

Legaspi, Philippines

May 2024 - Present

Consistently exceed customer expectations by resolving complex issues efficiently and effectively
through clear, empathetic communication.
Utilize strong negotiation and interpersonal skills to build rapport with clients, accurately assess their
needs, and present tailored solutions.
Maintain high performance metrics, demonstrating proficiency in active listening and communication
techniques, which results in high customer satisfaction.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Sales

DOMESTIC HELPER

February 2022 - February 2024

ADEL Agency,

Al Ain, United Arab Emirates

February 2022 - February 2024

Managed the daily operations of a private residence, ensuring a clean and organized environment
through diligent housekeeping, laundry, and cleaning duties.
Created and implemented a comprehensive inventory checklist for housekeeping supplies,
guaranteeing resources were consistently stocked and available.
Provided direct assistance and care to children, ensuring their needs were met promptly and
responsively.

Company industry:
Hospitality & Accomodation
Job role:
Cleaning Services

REDEMPTION BOOTH CUSTODIAN

May 2019 - August 2019

(RBC)World of Fun Pacific Mall,

Legaspi, Philippines

May 2019 - August 2019

Interacted with hundreds of customers daily in a professional and positive manner to ensure an
excellent customer experience.
Successfully assisted customers in redeeming prizes and tickets, maintaining organization and
attractiveness in the redemption booth area.
Provided exceptional customer satisfaction by being responsive to requests and helping patrons
select their arcade prizes.

Company industry:
Amusement & Recreation Facility
Job role:
Sales

SERVICE CREW

April 2018 - June 2018

CASHIER Graceland Pacific Mall,

Legaspi, Philippines

April 2018 - June 2018

Managed the end-to-end customer dining experience, serving food and beverages with a
consistently positive and helpful attitude.
Demonstrated an immediate response to customer needs and managed service operations to
support a smooth dining environment.
Actively engaged in cross-selling and upselling products to customers, strengthening overall
customer relationships and boosting sales.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Daraga Community College

June 2025

June 2025

Bachelor's degree, Social Studies

Philippines

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Beginner
Filipino
Beginner