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SOHAG Vhunia, Operator & Shop Manager

SOHAG Vhunia

Operator & Shop Manager·Aim Digital Technology,

Bangladesh

Diploma, Diploma in Computer Science

Work experience

Total years of experience: 14 years, 6 months

Operator & Shop Manager

January 2013 - Present

Aim Digital Technology,

Chittagong, Bangladesh Hybrid

I found this job using Bayt.com

January 2013 - Present

• Managed all day-to-day operations of a high-volume customer-focused mobile
and digital service shop.
• Delivered exceptional customer service to a diverse client base, ensuring high
satisfaction and retention.
• Handled multiple daily administrative tasks, including service management,
client queries, and inventory control.
• Provided technical support and mobile repair services, troubleshooting
hardware and software issues efficiently.
• Maintained accurate daily sales, transactions, and customer records using
computer applications.

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Maintenance, Repair, and Technician

Restaurant Manager & Billing Supervisor

December 2011 - December 2013

4 Star Zaman Hotel,

Chittagong, Bangladesh

December 2011 - December 2013

• Supervised daily restaurant and hotel operations, ensuring compliance with
quality and service standards.
• Managed billing processes, secure cash/credit card transactions, and prepared
accurate daily financial and sales reports.
• Coordinated seamlessly between kitchen and front-of-house service staff to
maintain a smooth, efficient workflow.
• Resolved customer complaints professionally, ensuring a welcoming and high
quality dining experience.

Company industry:
Marketing

Education

Youth Social Welfare Association

July 2018

July 2018

Diploma, Diploma in Computer Science

Bangladesh

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Windows 10, Ms Word, Ms Excel, Ms Access, Ms Power Point, Adobe Photoshop, Adobe Illustrator, Hardware & Troubleshooting, Basic Internet.

National University, Bangladesh

June 2014

June 2014

Bachelor's degree, Bachelor of Business Studies (BBS)

Bangladesh

Final Year Completed
View attachment

Nazirhat College

July 2010

July 2010

High school or equivalent, Business Studies And Education

Bangladesh

GPA (point): 2.20 out of 5

GPA (point): 2.20 out of 5

Higher Secondary Certificate (HSC) in Business Studies from Chattogram Board, Bangladesh. Developed fundamental knowledge in accounting, finance, economics, and business management, with strong analytical and organizational skills.
View attachment

AIST Electronics & Mobile Repair Corse

January 2010

January 2010

Diploma, Electrical And Electronics Engineering

Bangladesh

GPA (point): 5 out of 5

GPA (point): 5 out of 5

More than 12 years of experience in mobile phone servicing and electronics repair. Skilled in hardware and software troubleshooting, device maintenance, customer service, and technical support.
View attachment

Shantirhat High School

June 2008

June 2008

High school or equivalent, Commerce

Bangladesh

GPA (point): 3.31 out of 5

GPA (point): 3.31 out of 5

Completed Secondary School Certificate (SSC) in Commerce (Business Studies) from Chattogram Board, Bangladesh in 2008. Gained basic knowledge in accounting, business studies, mathematics, and general education subjects.
View attachment

Skills

IT Technical Support
Intermediate
IT Technical Support
Intermediate
Computer Hardware
Expert
Computer Hardware
Expert
Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
Print Management
Expert
Print Management
Expert
Device Management
Intermediate
Device Management
Intermediate
Computer Setup
Expert
Computer Setup
Expert
Computer Skills
Expert
Computer Skills
Expert
Customer Service & Communication
Expert
Customer Service & Communication
Expert
Remote Technical Support
Expert
Remote Technical Support
Expert
Data Backup & System Maintenance
Intermediate
Data Backup & System Maintenance
Intermediate
Debt Recovery
Intermediate
Debt Recovery
Intermediate
Marketing
Expert
Marketing
Expert
Installation
Expert
Installation
Expert
Technical Support
Expert
Technical Support
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Sales
Expert
Sales
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Teamwork
Expert
Teamwork
Expert
Driving
Intermediate
Driving
Intermediate
Photography
Intermediate
Photography
Intermediate
Videography
Intermediate
Videography
Intermediate
Video Editing
Intermediate
Video Editing
Intermediate
Social Media
Intermediate
Social Media
Intermediate
Content Creation
Intermediate
Content Creation
Intermediate
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Supervisory Skills
Intermediate
Supervisory Skills
Intermediate
Retail Systems
Expert
Retail Systems
Expert

Languages

English

Beginner

Hindi

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Diploma in Computer Science
Youth Social Welfare Association
Jul 2018
Show credentials
Electronics & Mobile Repair Course

Hobbies and interests

driving.
Road trips
Traveling and exploring new places.
Exploring new technological updates and learning opportunities.