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SOHAG Vhunia, Operator & Shop Manager

SOHAG Vhunia

Operator & Shop Manager·Aim Digital Technology,

Bangladesh

Diploma, Diploma in Computer Science

Work experience

Total years of experience: 14 years, 7 months

Operator & Shop Manager

January 2013 - Present

Aim Digital Technology,

Chittagong, Bangladesh •Hybrid

I found this job using Bayt.com

January 2013 - Present

• Managed all day-to-day operations of a high-volume customer-focused mobile
and digital service shop.
• Delivered exceptional customer service to a diverse client base, ensuring high
satisfaction and retention.
• Handled multiple daily administrative tasks, including service management,
client queries, and inventory control.
• Provided technical support and mobile repair services, troubleshooting
hardware and software issues efficiently.
• Maintained accurate daily sales, transactions, and customer records using
computer applications.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Maintenance, Repair, and Technician

Restaurant Manager & Billing Supervisor

December 2011 - December 2013

4 Star Zaman Hotel,

Chittagong, Bangladesh

December 2011 - December 2013

• Supervised daily restaurant and hotel operations, ensuring compliance with
quality and service standards.
• Managed billing processes, secure cash/credit card transactions, and prepared
accurate daily financial and sales reports.
• Coordinated seamlessly between kitchen and front-of-house service staff to
maintain a smooth, efficient workflow.
• Resolved customer complaints professionally, ensuring a welcoming and high
quality dining experience.
Company industry:
Marketing

Education

Youth Social Welfare Association

July 2018

July 2018

Diploma, Diploma in Computer Science

Bangladesh

GPA (point): 5 out of 5

GPA (point): 5 out of 5

Windows 10, Ms Word, Ms Excel, Ms Access, Ms Power Point, Adobe Photoshop, Adobe Illustrator, Hardware & Troubleshooting, Basic Internet.

National University, Bangladesh

June 2014

June 2014

Bachelor's degree, Bachelor of Business Studies (BBS)

Bangladesh

Final Year Completed

Nazirhat College

July 2010

July 2010

High school or equivalent, Business Studies And Education

Bangladesh

GPA (point): 2.20 out of 5

GPA (point): 2.20 out of 5

Higher Secondary Certificate (HSC) in Business Studies from Chattogram Board, Bangladesh. Developed fundamental knowledge in accounting, finance, economics, and business management, with strong analytical and organizational skills.

AIST Electronics & Mobile Repair Corse

January 2010

January 2010

Diploma, Electrical And Electronics Engineering

Bangladesh

GPA (point): 5 out of 5

GPA (point): 5 out of 5

More than 12 years of experience in mobile phone servicing and electronics repair. Skilled in hardware and software troubleshooting, device maintenance, customer service, and technical support.

Shantirhat High School

June 2008

June 2008

High school or equivalent, Commerce

Bangladesh

GPA (point): 3.31 out of 5

GPA (point): 3.31 out of 5

Completed Secondary School Certificate (SSC) in Commerce (Business Studies) from Chattogram Board, Bangladesh in 2008. Gained basic knowledge in accounting, business studies, mathematics, and general education subjects.

Skills

IT Technical Support

Intermediate

Computer Hardware

Expert

Computer Troubleshooting

Expert

Print Management

Expert

Device Management

Intermediate

Computer Setup

Expert

Computer Skills

Expert

Customer Service & Communication

Expert

Remote Technical Support

Expert

Data Backup & System Maintenance

Intermediate

Debt Recovery

Intermediate

Marketing

Expert

Installation

Expert

Technical Support

Expert

BUSINESS OPERATIONS

Intermediate

CASH HANDLING

Intermediate

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

CUSTOMER SERVICE

Intermediate

HOSPITALITY MANAGEMENT

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

Sales

Expert

Microsoft Excel

Intermediate

Customer Service Skills

Expert

Data Entry

Intermediate

Microsoft Office

Intermediate

Teamwork

Expert

Driving

Intermediate

Photography

Intermediate

Videography

Intermediate

Video Editing

Intermediate

Social Media

Intermediate

Content Creation

Intermediate

Social Media Marketing

Intermediate

Supervisory Skills

Intermediate

Retail Systems

Expert

Social profiles

Languages

English

Beginner

Hindi

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Diploma in Computer Science
Youth Social Welfare Association
Jul 2018
Electronics & Mobile Repair Course

Hobbies and interests

driving.
Road trips
Traveling and exploring new places.
Exploring new technological updates and learning opportunities.