Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
Sarita Ratnavira, Customer Service Associate

Sarita Ratnavira

Customer Service Associate·Al Tayer Insignia LLC

United Arab Emirates

Diploma, Hospitality

Work experience

Total years of experience: 4 years, 4 months

Customer Service Associate

September 2024 - June 2026

Al Tayer Insignia LLC

Dubai, United Arab Emirates •Hybrid

September 2024 - June 2026

• Handled high-volume inbound customer interactions through phone, email, and chat support channels.
• Resolved customer complaints and escalations while maintaining company service standards and customer satisfaction.
• Assisted customers with booking-related inquiries, order updates, and service coordination.
• Coordinated with internal departments to ensure timely issue resolution and smooth customer experiences.
• Maintained accurate customer records and updated CRM systems efficiently.
• Delivered professional support in a fast-paced retail and customer service environment.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Travel Consultant / Reservation & Ticketing Officer

April 2022 - March 2024

SriLankan Airlines (GSA – Al Madinah Travels Co.)

Al Kuwait, Kuwait

April 2022 - March 2024

• Managed airline reservations, ticketing, cancellations, rebookings, and fare calculations using Amadeus GDS.
• Assisted passengers with travel inquiries, itinerary planning, baggage information, and flight schedules.
• Coordinated holiday packages, hotel reservations, airport transfers, and travel-related services.
• Maintained high accuracy while handling multiple booking requests and passenger records.
• Delivered professional customer service within a 24/7 airline operations environment.
• Supported customers with travel documentation and airline policy guidance.
Company industry:
Airlines
Job role:
Hospitality and Tourism

Call Center Agent

January 2021 - June 2021

Xcite Electronics

As Salimiyah, Kuwait •Hybrid

January 2021 - June 2021

• Managed inbound customer calls and responded to customer inquiries professionally.
• Assisted customers with product information, service requests, and complaint handling.
• Maintained service quality standards during high call volumes and peak operational hours.
• Supported customer retention by providing timely and accurate resolutions.
• Demonstrated strong multitasking and communication skills in a fast-paced environment.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

Lincoln University

June 2024

June 2024

Diploma, Hospitality

Malaysia

Indian public school

October 2021

October 2021

High school or equivalent, Commerce

Kuwait

GPA (percentage): 80%

GPA (percentage): 80%

Skills

JAVA

Beginner

LEADERSHIP

Beginner

MICROSOFT EXCEL

Beginner

MICROSOFT WORD

Beginner

MYSQL

Beginner

PRESENTATION SKILLS

Beginner

Teamwork

Expert

Customer Service Skills

Expert

Customer Care

Expert

Management

Intermediate

AIRLINE RESERVATIONS SYSTEMS

Intermediate

CLIENT SERVICES

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

EDITING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

ISSUE TRACKING

Intermediate

OPERATIONS

Intermediate

TRAVEL ARRANGEMENTS

Intermediate

Microsoft Office

Intermediate

Customer Support

Expert

Administration

Intermediate

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Microsoft Excel Certification
IATA Ground Services Certification
Amadeus Reservation Certification

Hobbies and interests

Writing
reading
speaking