Sarita Ratnavira

• Handled high-volume inbound customer interactions through phone, email, and chat support channels.
• Resolved customer complaints and escalations while maintaining company service standards and customer satisfaction.
• Assisted customers with booking-related inquiries, order updates, and service coordination.
• Coordinated with internal departments to ensure timely issue resolution and smooth customer experiences.
• Maintained accurate customer records and updated CRM systems efficiently.
• Delivered professional support in a fast-paced retail and customer service environment.

• Managed airline reservations, ticketing, cancellations, rebookings, and fare calculations using Amadeus GDS.
• Assisted passengers with travel inquiries, itinerary planning, baggage information, and flight schedules.
• Coordinated holiday packages, hotel reservations, airport transfers, and travel-related services.
• Maintained high accuracy while handling multiple booking requests and passenger records.
• Delivered professional customer service within a 24/7 airline operations environment.
• Supported customers with travel documentation and airline policy guidance.

• Managed inbound customer calls and responded to customer inquiries professionally.
• Assisted customers with product information, service requests, and complaint handling.
• Maintained service quality standards during high call volumes and peak operational hours.
• Supported customer retention by providing timely and accurate resolutions.
• Demonstrated strong multitasking and communication skills in a fast-paced environment.