Specialist - Manpower and Compensation
Milaha
مجموع سنوات الخبرة :13 years, 7 أشهر
At Milaha, I play a key role in shaping their compensation and benefits programs, attracting top talent,
and fostering employee engagement. I leveraged market research and analysis to design competitive
packages and ensure compliance with regulations. Collaboratively with HR, I implemented new
policies and procedures, streamlining processes and effectively rolling out initiatives. Beyond C&B, I
contributed to annual manpower planning, providing data-driven insights to optimize workforce needs.
My financial acumen also extended to the HR budgeting process, ensuring alignment with strategic
goals. However, the most rewarding aspect was designing and managing impactful rewards and
recognition programs. Witnessing employee morale boost and contributions celebrated was truly
fulfilling. In essence, my efforts aimed to build a strong and engaged workforce, contributing to
Milaha's overall success
• Identify suitable candidates for middle to senior management roles within the Qatar Airways Group, primarily at the middle management level or as required by business needs.
• Work directly with Hiring Managers, Recruitment Business Partners, and Recruitment Delivery Managers to understand client needs and identify prospective candidates using a variety of tools such as cold calling, deep web search, and social and professional networks.
• Responsible for market research and talent pipelining for relevant senior management roles.
Personal Banker
• Focus on building lifelong relationships with customers, both consumers and small businesses.
• Demonstrate a genuine interest in their customers and ask questions to understand what’s important to them and how Wells Fargo can help meet their financial needs.
• Develop strong relationships with other Wells Fargo partners that enable them to introduce customers to specialists who can assist with specific financial needs.
• Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
Teller
• Provides exceptional customer service and spends almost all of his/her time working with Wells Fargo’s most important asset, our customers.
• Responsible for a variety of tasks including providing excellent customer service, processing account transactions effectively, helping resolve customer concerns in a timely fashion, following proper procedures to minimize errors and reduce fraud, and sharing the benefit our customers may receive when meeting with a banker, when appropriate.
• Balance our cash drawers, build great rapport with people, and be active team players who take pride in performing well and enjoy helping others.
• Perform daily financial services requested by customers.
• Ensure proper organization of the store
• Respond to customer complaints and questions
• Contribute to the customer service experience
• Educate and enlighten customers on product prices and details
• Address challenges according to policies of Walmart
• Handle issues of return, exchange, and refund
• Treat customers with courtesy
• Help customers with locating items
• Adhere to safety procedures in ensuring the security and safety of customers within the store
• Ensure total satisfaction of customers during their shopping experience
• Ensure neatness of the store at all times
• Respond professionally to compliments and complaints from customers
• Ensure displaced merchandise are returned to their positions on the shelf
• Maintain a balance cash drawer
• Activate phone cards and gift cards
• Handle request for money orders
• Respond to phone, emails, and post from customers
• Troubleshoot sales inquiries
• Deal with customers through the telephone, electronic means, and face to face
• Give quick response to customers’ inquiries
• Obtain all the necessary information to offer an appropriate response to product and service inquiries
• Offer information on pricing and delivery
• Responsible for verification of customers and setting up of their accounts
• Responsible for processing forms, orders, applications, and requests made by customers
• Provide organized workflow to fit customer’s timeframe
• Channel request and unresolved queries to the necessary department
• Take record of interactions and transactions with customers
• Keep a record of inquiries, questions, comments, suggestions, and complaints from customers
• Prepare for, and distribution of customer activity report
• Create customer database
• Work hand-in-hand with other internal department staff to resolve customers’ complaints
• Offer training to newly hired customer service associate and view on the progress and challenges of the customer service department
• Understand the Walmart regulatory rules guiding a customer service associate
Training Coordinator
Yankton, South Dakota
• Conduct weekly new associate’s orientation and complete the onboarding related forms such as I9, W4 and other Walmart paperwork for new joiners.
• Assign training plans for current and new associates.
• Inform employees about training options.
• Prepare everyday reports and make sure it is up to date.
• Present training programs using recognized training techniques and tools.
• Track and report on training outcomes.
• Handle logistics for training activities including venues and equipment.
• Asset associates with their requests and accommodate their needs.
• Coordinate with the home office (Market team and the store) regarding any updates on our HR policies.
• Monitor compliance reports daily and makes sure any compliance related training been taken.
• Work and to answer any questions regarding personnel policy and procedure, facilitate group interactions, negotiate contracts and other agreements, mediate disputes, train large and small groups, make effective presentations and persuade others.
• Process claims and work-related injuries.
• Proctor for the food safety exam.
• Sources and places qualified talent across UDC and its subsidiaries in a proactive and timely manner.
• Liaises and coordinates with reputable recruitment agencies within the Gulf and outside as well for sourcing the right candidates ensuring that costs are minimized where possible.
• Adheres and implements recruiting systems and procedures in order to attract best-qualified candidates in a timely manner.
• Ensures the keep-up and maintenance of a CV database to facilitate the recruitment process.
• Handles recruitment processes until on-boarding of candidates.
• Prepares reports to facilitate recruitment function such as the vacancies report.
• Screens, conducts initial interviews and qualify shortlisted candidates to Department Heads to conduct final interviews.
• Performs references and background check on applicants when necessary.
• Ensures that offers of employments are written according to company policies, procedures and Qatar Labour Law.
• Keeps abreast with the labor laws and makes recommendation as appropriate.
• Posts vacant positions in the UDC website or related job portals.
• Administers candidate testing as per job requirements or request of Line Manager where the vacancy exists.
• Monitors Vacancy Lists vis-à-vis Manpower Plan/approved budget.
• Updates the Line Managers of the status of recruitment as per requested positions.
• Drafts employment offers, contracts, memos, announcement and other related documents pertaining to recruitment.
• Participates in career and job fairs, recruitment trips and other pro-active sourcing efforts.
• Carries out and perform other related duties as specified and when required and assigneby the line Manager to improve or enhance the efficiency of department work and performance.
- Responsible of media internal communication regard any activity or campaign.
- Check with the concerned department (how they want the media coverage).
- Collect all materials related to the event or activity form the concerned department.
- Prepare press releases to distribute on media people.
- Conduct channels with all local media sectors and international if need.
- Invite media people to cover SCH events and make sure they will write a good story.
- Provide media people with all what they need to know within SCH policies.
- Work with the media affairs team to put a media plan for any event or activity.
- Provide the responsible person of SCH Website with all SCH news.
- Work with different advertising agencies to publish some of SCH ads.
- Work in close collaboration with marketing, events coordinator.
- Escorting minister guests as requested.
- Create good images of SCH through media tools.
- Prepare monthly report and annually report of all media affairs achievements.
As Event committee member I did the same responsibilities but mainly for world health days and it does conclude in attending all committee meetings with different SCH concerned departments to work on activities which will be done for that special day.
- Also supervise Labaih unit works beside my duties for a while.
- From 13th July to 28th Aug work as acting head of media affairs beside my duties.
- From July 2007 - 2010 - work part-time job in al-Sharq newspaper as a journalist (local reporter).
• I used to work in investigations department and the work usually at that department the head of section choose a topic or problem and investigate about people opinions and officials.
• Cover news which entertains our clients (readers) as well important for them to know about such as economic issues or health issues and local workshops and conferences.
• Make some interviews with officials in such field or celebrities who people like to read about them.