Technical Project Manager
Robert Half international
مجموع سنوات الخبرة :12 years, 10 أشهر
Working on maintaining, governing and updating project information across the functions portfolio of projects and reporting directing to seniors PMs.
•Full life cycle including discovery, implementation, and deployment across the IT estate.
•Stakeholder management and support the Project Management in a wide range of project support tasks.
•Worked closely with the Legal team and took ownership of setting up a document management system for the team, took the project end to end lifecycle.
•Maintaining RAID logs and monitoring risks and issues.
•Updating and maintaining the trackers and workflows.
•Handled daily huddles, conference calls and presentations.
•Enabling improvements and changes to projects governance.
•Providing operational support across the PSO including coordinating, organising and administering
Employed on a project to merge two centres together in a £5 Million project.
•Data Centre Facilities Management including disaster recovery plan.
•Setting up and closing of support projects. Performed searches in team's various data platforms.
•Maintaining RAID logs and monitoring risks and issues.
•Have open and transparent style and approach when working with others.
•A can-do proactive attitude to work and strong attention to detail.
•Worked closely with the network teams to ensure that Firewalls and network is working as should be before handover to BAU
•Ability to solve problems with minimal input and ability to manage time effectively.
•UNIX Support & Server/SAN Support. Back Ups, rotation and maintenance of tape library.
•Supporting SQL backups & BAU Support.
•Using tools such as Cisco routers and switches, HP, Dell, ADIC, HP Data Protector, EMC Disk Library Console and Networker.
•Maintenance of physical & virtual servers as well as EMC Storage upgrades.
The eDiscovery team was responsible for the Deutsche Bank's capture, retention and recovery of electronic messaging data to meet Legal, Compliance and Regulatory requirements.
•The role was to manage the process of data recovery from multiple data sources to meet the compliance needs of the Deutsche Bank's internal and external stakeholders and regulators. This role has a direct impact on the Bank's ability to respond to legal, regulatory, and HR investigations and in turn the bank's reputation and bottom line.
•Worked very closely with the team providing updated to our stakeholders.
•Worked on FX, FOREX, EFX, Libor, AHP, etc cases
•Trade Floor applications such as Bloomberg, Reuters etc.
•Documented result set from searches in workflow tool (technology used at DB)
•Collection of data for high profile cases for investigation and bribery.
•Performed searches in team's various data platforms
•Documented result set from searches in workflow tool
•Packaged data (ensure data is hashed, forensically sealed, 4 eyed checked)
•Ensuring that data given is forensically encrypted.
•Update search status/outcome in workflow tool and Document Map using Microsoft Excel
•Provided regular updates with Search Coordinator about status of recovery tasks
•Escalated issues with data platforms (slow, erred, paused searches) to the operations team.
•Assisted in continual process improvement by assisting in documentation, process feedback, and process lifecycle management
•Responsible and accountable for close out of assigned cases
•Daily updates on case status
•Troubleshoot and report errors within the Emars Workflow System via GIMS
•Searched the Server Discovery database to determine the account information accessible by a user in order to submit data recovery searches to the corresponding regional/global IT teams.
•Managed multiple requests and process in a timely manner in order to meet requested delivery dates from the client.
•Performed daily checks against the Zantaz Digital Safe to determine if ingestion issues exist and escalate to DB Messaging Ops for investigation.
•Contact person for eDiscovery cases.
•Tracking of cases and providing reports to Legal, Senior Management and Stakeholders using Excel spreadsheets.
•Created Pivot Table and Charts using Microsoft excel for reporting purposes.
•Ensure on-boarding of reviewers (internal and external).
•Communication and cooperation with functions within Germany and abroad (70 countries
Project managed numerous Windows 7 Rollouts for financial/insurance businesses.
•Providing 2nd and 3rd Line Support to over 100 companies.
•Visited several client sites around the country and over Europe building rapport with senior management and stakeholders.
•Supporting several different companies in the financial/insurance sector, such as,
The Phoenix Group, Guardian Finance, Amlin, 3i, Admin Re, etc.
•Windows 7 deployment/Rollout.
•Azure Office 365 rollout and Support.
•Windows Lync knowledge.
•Mobile Device Support, using Good Technology and Mobile Iron.
•Supported Blackberries, Nokia, Android, I phone and I pads.
•Exchange and Azure configuration, implementation and support experience along with Windows XP, 8.1, 7, Lync 2013 and Server 2013 and cisco network solutions
• Server Monitoring using Windows Server 2008, Nimsoft and SCOM.
• Setting up and disabling/deleting users to the Active Directory Domain.
• Citrix Xenapp Virtualisation and Cloud technology.
• Basic UNIX, SQL and Redhat knowledge.
•Knowledge of VM Ware virtualisation technologies
• Supporting Windows XP, 7 and Office 2003, 2007, 2010 and cloud technologies.
• Knowledge of windows for desktops, servers and remote technologies.
• Lotus Notes Support and upgrade
•EMC &Nimsoft.
•BES Server and Windows Active Sync Knowledge.
• By documenting of a number of standard changes I was able to improve the process and provide a seamless, efficient service to the customer for Standard Changes.
•Updating Documentation and Processes.
Provided support to customers assisting them in resolving problems with, installing and utilizing software/hardware.
• Working within set SLA's.
• Woking within an ITIL environment
•Supporting programs used within the Warwickshire county council (e.g., Agresso, AutoCAD, Sims, One Oracle, Care first, McAfee, VM Ware, GCSx accounts)
•Used Support Works management system.
•Citrix ICA Client, Web and XenApp
•Supported Agresso Finance Application.
including Maths, Science and English