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jauhar shah, SERVICE TEAM LEADER

jauhar shah

SERVICE TEAM LEADER

EMIRATES AIRLINE

Location
Pakistan - Peshawar
Education
Bachelor's degree, Management and Finance
Experience
11 years, 3 Months

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Work Experience

Total years of experience :11 years, 3 Months

SERVICE TEAM LEADER at EMIRATES AIRLINE
  • Pakistan - Peshawar
  • My current job since December 2013

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue/reissue tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products.

SERVICE AGENT at EMIRATES AIRLINE
  • Pakistan
  • My current job since December 2013
AGENT at EMIRATES AIRLINE
  • Pakistan
  • February 2011 to November 2011

2013
•Resolving all tickets related issues at flight check-in time.
•Supervising check-in counters, baggage etc.
•Supervising Flight arrival & departure.
•Filing before & after departure.
•Reports before & after departure.
•Creating sales report for amount from ticketing, upgrades, excess baggage, difference of taxes etc.

Education

Bachelor's degree, Management and Finance
  • at University of Peshawar
  • January 2011

overall CGPA 3.6

Bachelor's degree,
  • at UNIVERSITY OF PESHAWARMEDICAL GOVT. DEGREE COLLEGEMARDANGOVT. HIGH SCHOOL NASEER KILLI MARDAN
  • January 2007

Specialties & Skills

CUSTOMER SERVICE
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FINANCE
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GESTIÓN DE ARCHIVOS
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MANAGEMENT
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MEETING FACILITATION
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MICROSOFT OFFICE
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PRESENTATION SKILLS
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QUALITY
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RAPPORT
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SALES
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Languages

English
Expert
Urdu
Expert
Pushto
Native Speaker

Training and Certifications

EASYMARS ADVANCE (Training)
Training Institute:
EMIRATES AVIATION COLLEGE DUBAI UAE
Date Attended:
March 2016
SOAR (Training)
Training Institute:
EMIRATES AVIATION COLLEGE DUBAI UAE
Date Attended:
February 2016
SKYWARD FOR FRONTLINE (Training)
Training Institute:
EMIRATES AVIATION COLLEGE DUBAI UAE
Date Attended:
June 2015
BRAND INDUCTION (Training)
Training Institute:
EMIRATES AVIATION COLLEGE DUBAI UAE
Date Attended:
September 2014
EASYMARS ESSENTIALS (Training)
Training Institute:
EMIRATES AVIATION COLLEGE DUBAI UAE
Date Attended:
August 2014