Business Manager
Fircroft
Total years of experience :16 years, 10 Months
• Responsible for the running & management of Azerbaijan & Georgian Branches;
• Overseeing day to day operations and accounts to ensure a smooth running of the business;
• Acting HR Manager;
• Organizing HR Events (quarterly) for HR Managers/Directors in Azerbaijan;
• Participating in AmCham HR Committee (American Chamber of Commerce in Azerbaijan)
• Assist in developing succession planning
• To pro-actively maintain and capture business revenue, providing the strategy for growth and continued Business Development of the Branches;
• Actively promote and drive forward local partnerships to enhance the business and diversity;
• Managing & Development of client Portfolio within the Branches, ensuring the achievement of the targets and the maintenance of key client business retention;
• Account Management & Development;
• Attending client meetings/pitches with staff and own generated meetings to facilitate the capture of new business;
• Screening, selection, recruiting & mentoring the staff within all departments;
• Providing the provision of quotations, reports, tenders, proposals and other information required in support of the generation of business;
• Ensuring Country follow QA compliance;
• Supervision of employee database to make sure that it is maintained correctly and is up to date;
• HR Consultancy for Clients’ HR on Labor Legislations;
• Negotiation with medical insurance providers on employees medical issues arising from time to time;
• Updating annual contracts and negotiating about all aspects of new contracts with Suppliers/Clinics, Insurance Companies, Hotels;
• Negotiating with new clients on contract and work order content in accordance with legislation with further arrangement of the contract signing;
• In House Induction for new starters (BP Expats)
• Training & Development of staff in Azerbaijan and the region;
• Managing the provision of Training Services.
• Ensures BP HHSE standards, Safety, Environmental and Fircroft company policies and standards are consistently maintained.
• Inspires staff through encouragement and recognition of outstanding performance
• Running Placement Tests
• Conducting English lessons for employees at all levels; (www.azercell.com)
• Classroom management;
• Planning, preparing and delivering lessons to all levels;
• Preparing and setting tests, examination papers, and exercises;
• Providing appropriate feedback on oral and written work;
• Devising, writing and producing new materials, including audio and visual resources;
• Running special conversations, which require knowledge of soft-skill trainings and customer care terms;
• Administration, student register, attendance records;
• Involvement into Vendor Selection upon when required;
• Interviewing of internal candidates/employees
• Monthly report on employees progress to T&D Head
• Preparing the employees to give the presentations in English
• Finding suitable accommodation which adheres to requisite quality and safety standards;
• Ensuring accommodation is secured within set budgets and agreed contract durations;
• Ensure accommodation is fully equipped for living;
• Manage relationships with all stakeholders (landlords, property owners, service providers, suppliers and Expats);
• Resolve problems Expats encounter in relation to the accommodation;
• Deal with requests from all stakeholders in the appropriate manner;
• Manage contracts to ensure maximum efficiency, taking into account contract duration and termination notices etc.;
• Ensure apartments are being looked after to minimize any future liability to the company;
• Manage housekeeping (support staff) workload;
• Ad hoc administrative duties that arise on a day-to-day basis;
• Maintaining information on apartments regarding cost, contract duration, termination notice;
• Liaison with third parties including estate agents, lawyers and other advisors
• Revise, Supervise and Submit support staff monthly Timesheets, vacation & overtime forms
• Supervise and Coordinate Assistant to Property Manager;
• Allocate and accommodate the expats according to the yearly company plan.
• Ensure all BP Xazar Service Contract activities are performed consistently to ensure compliance with our AGT provision;
• Ensure, effectively communicate and champion the Fircroft HSSE policy standards and expectations throughout the organization;
• Ensure well-being of all BP Xazar Employees on assignment in Azerbaijan;
• Assistance in Mobilization & De-mobilization process;
• Participation in new starters post mobilization induction;
• Periodical review of Welcome Orientation Packs;
• Time writing and Expenses submission support in Engage;
• Responsible for FircroftEngageHelp inbox;
• Monthly Post Payroll assistance;
• Assistance in provision/cancellation of SOS Membership cards;
• Assistance in medical issues in-line with BP requirements;
• Implementation of Contractors Satisfaction Survey;
• Analysis and improvement of Performances based on Contractors Satisfaction surveys;
• OHSE implementation/reporting in Fircroft Baku Office;
• Fircroft Office Annual Health & Safety Risk Assessment Evaluation;
• Implementation, supervision and monthly reporting of all IMS Lite activities for Fircroft Baku Office to Fircroft UK Office;
• Populating and Coordination of Contractors Tracking system (In/Out);
• Reporting BP HSSE Advisor regarding In/Out status on a weekly basis;
• Implementation and Coordination of Country Action Plan/ Emergency Response Plan and warden system in Cooperation with BP Security Advisor;
• Revision of Transportation Management Policy;
• Supervision of Housing Coordinator;
• Revision of Accommodation Policy;
• Conduction of safety inspections (every 6 month)
• Checking of housing inventory list to make sure it complies with the Acc. policy
• Supervision of Airport M&G Audit process;
• Substituting of Logistics Coordinator during his absence;
• Supervision of Logistics Coordinator Activities & Performances;
• Coordinating & Support to Housing Coordinator in all HSSE related issues;
• Implementation, supervision and tracking of Supplier Approval Process;
• Maintain the competencies and compliance of all people, products and processes associated with AGT service provision through the monitoring and management of the all Service Contract activities;
• Coordination of QA Scheduled Summary Report;
• Tracking spreadsheet and providing SOS with updated information for membership and subscription;
• Communicating with expats employees on their pre-employment stage of hiring process to make sure their hotel and M&G are arranged;
• In house induction for new starters (expats)
• Participating at interviews for Fircroft Baku office vacancies;
• Revision and updates of Outsource Services/Permanent Placement contracts (VAT payers/VAT exempted);
• Contacting & meeting new potential companies interested in Outsourcing and Permanents Placements together with Senior Recruitment Consultant;
• Analyzing Market, discovering and exploring opportunities, attracting new companies;
• Organization and conduction of Annual Performance Management for Staff;
• Coordination of probationary period of employees (evaluation of his/her performances, involvement in the process of adaptation);
• Tenders arrangement for consultancy services on Training & Development;
• Participation in the preparation and monitoring of the budget and forecast re the costs of the Performance Management and Development of staff;
• Preparation and negotiation of Agreements with Vendors on T&D
• Implementation of Performance Management & Training Development for Company staff;
• Organization and administration of several processes like - Development centers, Cross-functional projects, Rotation;
• Research & implementation of most effective methods, tools and technologies on PM & T&D;
• Providing methodological advice to Top management re PM& T&D, recruitment, rotation;
• Employee Career Creation, the implementation of programs to build talent pool and succession planning in the Company;
• Recruitment process/screening CVs (the organization and conduct interviews, testing, etc.);
• Interviewing candidates for the position;
• Search for contractors/vendors, drafting contracts for staff training and development, negotiation;
• Supervise and Lead a Support Personnel;
• Be involved in interviewing of new Support personnel and be responsible for recommending specific training or training updates for maintenance personnel;
• Develop and supervise maintenance and cleaning employees. Well organize time of each project member;
• Responsible for ensuring any health, safety & environment related issues are identified and prevented actions are taken. Regular (weekly) review of Safety Inspection Checklist and submit completed check lists to the Business Manager in a timely manner;
• Assure that all rules and regulations are followed with regards to HSE standards, and provide all necessary reports as required;
• Respond to all on-line maintenance requests promptly and efficiently and give immediate feedback on the status of the request;
• Organize a regular schedule of cleaning to ensure that all rooms and facilities are clean, safe and meet HSE standards at all times;
• Supervise the work of the gardening staff to ensure that all grass, plants and flowers are well-kept and properly cared for;
• Coordinate any school maintenance work with the third-party subcontractors and liaise with them the scope and quality of the work done. (construction, fire extinguishers, alarm system, water plant, generators, air conditioning units, waste management etc.);
• Liaise with the organizers of major/special events to ensure that the site is prepared, safe and secure for all aspects of such events;
• Liaise with BP, PSCM in terms of quotations on all TISA Campus related issues;
• Oversees renovation and maintenance operations;
• Be proactive in recommending improvements in technical strategy, policy, implementation and operation;
• Be prepared to go beyond the specific requirements of this position in order to create a working environment of excellence;
• Coordinate all daily operations in TISA, ELC and BTK campuses;
• Manage various maintenance and renovation projects, meet deadlines and maximize efficiency;
• Responsible for the planning, execution and effectiveness of a system of internal controls which provides reasonable assurance and operations are effective and efficient;
• Handle (manage) any adhoc Business Administrative issues;
• Managed and supervised all issues related to Housing for 46 apartments (for 2 years);